At a Glance
- Tasks: Support patients with registrations and manage communications via calls and emails.
- Company: Join Mamedica, a fast-growing private clinic in Holborn, London.
- Benefits: Enjoy a competitive salary, pension scheme, and access to exclusive discounts.
- Other info: Relaxed dress code and regular company events for a vibrant workplace culture.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Experience in sales or customer service, preferably in healthcare.
The predicted salary is between 37000 - 37000 £ per year.
Salary: £37,000 (OTE) per annum
Hours: 0900 – 1730, Monday to Friday (40 hours per week)
Location: Holborn, London - fully onsite
Contract: Full Time and Permanent
Role Summary: We are looking for an enthusiastic individual to join us to support patients looking to register with our services over the phone.
Role Duties:
- Dealing with new patient registrations.
- Liaising with patients via email as well as inbound and outbound calls.
- Booking patients in for their initial consultation.
- Contacting patients interested in registering with service.
- Communicating with patient GP, if necessary, both in sourcing information and responding to queries.
Qualification/Experience for Role:
- Extensive experience within a high performing sales/recruitment role desired.
- Experience within a customer-facing role within a healthcare setting preferred.
- Experience with dealing with customer queries and the ability to help solve queries/issues effectively and efficiently.
- Experience within a high-volume calls role preferred.
- Experience with reaching and surpassing call-based targets.
Company benefits / additional information:
- Pension Scheme and access to company benefits and discounts portal.
- Access to Blue Light Scheme.
- Company events on/off-site with regular diverse workplace celebrations.
- Employee Assistance Programme.
- Relaxed dress code.
About Mamedica: Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service.
Mamedica has been listed on the Sunday Times 100 fastest-growing companies in the UK for 2026.
Additional Information: Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Onboarding Executive in London employer: MAMEDICA
Mamedica is an exceptional employer located in the vibrant Holborn area of London, offering a supportive and dynamic work environment for its Onboarding Executives. With a focus on employee well-being, the company provides a comprehensive benefits package, including a pension scheme, access to discounts, and regular team events that foster a sense of community. Employees are encouraged to grow within the organisation, benefiting from a relaxed dress code and an Employee Assistance Programme that prioritises mental health and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Executive in London
✨Tip Number 1
Get to know the company! Research Mamedica and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with friends or family. Get comfortable with handling queries and booking appointments over the phone.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re serious about joining the team at Mamedica.
We think you need these skills to ace Onboarding Executive in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping patients shine through. We want to see that you're genuinely excited about the role and how you can contribute to our team at Mamedica.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles, especially in healthcare. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at MAMEDICA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Onboarding Executive role. Familiarise yourself with the duties like patient registration and communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves dealing with patients and their queries, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight any experience in a healthcare setting or high-volume call environments to demonstrate your suitability.
✨Prepare for Common Questions
Think about potential questions related to patient registration and problem-solving. Prepare answers that reflect your experience and how you can contribute to Mamedica's mission. Practising with a friend can help you articulate your thoughts clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
