At a Glance
- Tasks: Provide top-notch support to patients and answer their queries with care.
- Company: Join Mamedica, a pioneering private clinic in medical cannabis.
- Benefits: Competitive salary, supportive team, and a chance to make a difference.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Be part of a compassionate team helping patients find relief through innovative treatments.
- Qualifications: Experience in customer service, especially in healthcare, is a plus.
The predicted salary is between 28000 - 28000 £ per year.
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This range is provided by MAMEDICA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role Overview:
Salary: £28,000 per annum
Hours: 0900 – 1730, Monday to Friday, fully onsite role
Location: Holborn, London
Contract: Full Time and Permanent
Role Summary:
Mamedica are looking to recruit an experienced Patient Support Representative who will be responsible for ensuring a high level of customer service in supporting our private patients.
Role Duties may include:
- Courteously receiving incoming telephone calls, offering support, and/or taking messages as required
- Answering patients’ questions regarding processes and providing suitable information as required
- Liaising with the wider team to ensure a smooth and efficient service for patients
- Liaising with patients with their queries and to offer appropriate levels of support.
- Helping the wider team when needed, and other duties as reasonably required
Qualification/Experience for Role:
- Suitable experience within a suitable call centre or relevant customer services role required
- Interest or background within medical cannabis desirable
- Experience within a customer-facing role within a healthcare setting desired
- Experience with dealing with customer queries and the ability to help solve queries/issues required
- Proactive and enthusiastic approach
About Mamedica:
Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications.
We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service.
Additional Information:
Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.
Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check:
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Seniority level
Associate
Employment type
Full-time
Job function
Health Care Provider
Hospitals and Health Care
Call Handler - Medical Cannabis Clinic employer: MAMEDICA
Mamedica is an exceptional employer located in the heart of Holborn, London, offering a supportive and dynamic work environment for those passionate about patient care in the medical cannabis sector. With a commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive while delivering high-quality service to our patients. Join us to be part of a forward-thinking clinic that values collaboration, innovation, and the well-being of both our staff and patients.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler - Medical Cannabis Clinic
✨Tip Number 1
Get to know the company! Research Mamedica and their approach to patient care. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Mamedica.
✨Tip Number 4
Don’t wait around! Apply through our website as soon as you can. The sooner you get your application in, the better your chances of landing that interview!
We think you need these skills to ace Call Handler - Medical Cannabis Clinic
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Call Handler at Mamedica. Highlight any relevant experience in customer service, especially in healthcare or call centre settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working in medical cannabis and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:As a Call Handler, communication is key. In your application, demonstrate your ability to handle queries effectively and courteously. Use clear language and be sure to proofread for any typos – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and ensures your application goes straight to us. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at MAMEDICA
✨Know Your Stuff
Before the interview, make sure you understand the basics of medical cannabis and the role of a Patient Support Representative. Brush up on common patient queries and how to address them. This will show your enthusiasm and readiness to engage with patients.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to fully understand before responding. This is crucial for a call handler role, as it reflects your ability to support patients effectively.
✨Show Your Customer Service Skills
Be prepared to share specific examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to help a customer, especially in a healthcare setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the clinic's approach to patient care or team dynamics. This shows your genuine interest in the role and helps you assess if Mamedica is the right fit for you.
