At a Glance
- Tasks: Provide top-notch support to patients and handle incoming calls with care.
- Company: Join Mamedica, a pioneering medical cannabis clinic in Holborn, London.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service or call centre roles; interest in medical cannabis is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Job Description
Role Overview:
Salary: £28,000 per annum
Hours: 0900 – 1730, Monday to Friday, fully onsite role
Location: Holborn, London
Contract: Full Time and Permanent
Role Summary:
Mamedica are looking to recruit an experienced Patient Support Representative who will be responsible for ensuring a high level of customer service in supporting our private patients.
Role Duties may include:
- Courteously receiving incoming telephone calls, offering support, and/or taking messages as required
- Answering patients’ questions regarding processes and providing suitable information as required
- Liaising with the wider team to ensure a smooth and efficient service for patients
- Liaising with patients with their queries and to offer appropriate levels of support.
- Helping the wider team when needed, and other duties as reasonably required
Qualification/Experience for Role:
- Suitable experience within a suitable call centre or relevant customer services role required
- Interest or background within medical cannabis desirable
- Experience within a customer-facing role within a healthcare setting desired
- Experience with dealing with customer queries and the ability to help solve queries/issues required
- Proactive and enthusiastic approach
About Mamedica:
Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications.
We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service.
Additional Information:
Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.
Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check:
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Call Handler - Medical Cannabis Clinic in London employer: MAMEDICA
Mamedica is an exceptional employer located in the heart of Holborn, London, offering a supportive and dynamic work environment for those passionate about patient care in the medical cannabis sector. With a commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive while delivering high-quality service to our patients. Join us to be part of a forward-thinking clinic that values collaboration, innovation, and the well-being of both employees and patients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler - Medical Cannabis Clinic in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MAMEDICA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MAMEDICA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Handler - Medical Cannabis Clinic in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MAMEDICA:Your cover letter is your chance to shine! Tell us why you want to work at MAMEDICA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MAMEDICA!
How to prepare for a job interview at MAMEDICA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
