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- Tasks: Provide top-notch support to patients and handle incoming calls with care.
- Company: Join Mamedica, a pioneering medical cannabis clinic in Holborn, London.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service or call centre roles; interest in medical cannabis is a plus.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 28000 - 28000 £ per year.
Job Description
Role Overview:
Salary: £28,000 per annum
Hours: 0900 – 1730, Monday to Friday, fully onsite role
Location: Holborn, London
Contract: Full Time and Permanent
Role Summary:
Mamedica are looking to recruit an experienced Patient Support Representative who will be responsible for ensuring a high level of customer service in supporting our private patients.
Role Duties may include:
- Courteously receiving incoming telephone calls, offering support, and/or taking messages as required
- Answering patients’ questions regarding processes and providing suitable information as required
- Liaising with the wider team to ensure a smooth and efficient service for patients
- Liaising with patients with their queries and to offer appropriate levels of support.
- Helping the wider team when needed, and other duties as reasonably required
Qualification/Experience for Role:
- Suitable experience within a suitable call centre or relevant customer services role required
- Interest or background within medical cannabis desirable
- Experience within a customer-facing role within a healthcare setting desired
- Experience with dealing with customer queries and the ability to help solve queries/issues required
- Proactive and enthusiastic approach
About Mamedica:
Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications.
We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service.
Additional Information:
Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications.
Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check:
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Call Handler - Medical Cannabis Clinic employer: MAMEDICA
Contact Detail:
MAMEDICA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Medical Cannabis Clinic
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mamedica. Understand their mission and values, especially around patient care and medical cannabis. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle customer queries and provide support, as these are key aspects of the Call Handler role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication skills and your ability to empathise with patients. Share examples from your past experiences where you’ve successfully resolved issues or provided excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Call Handler - Medical Cannabis Clinic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Call Handler. Highlight any relevant experience in customer service, especially in healthcare or call centre settings. We want to see how your background aligns with what we do at Mamedica!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting patients and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Show Your Enthusiasm: In your application, let your enthusiasm for the role and the medical cannabis field come through. We’re looking for proactive and enthusiastic individuals, so don’t hold back on expressing your interest in helping patients!
Apply Early!: Given the high volume of applications we might receive, it’s best to apply as soon as you can. Don’t wait until the last minute – get your application in through our website and stand out from the crowd!
How to prepare for a job interview at MAMEDICA
✨Know Your Stuff
Before the interview, make sure you understand the basics of medical cannabis and the role of a Patient Support Representative. Brush up on common questions patients might have and how to address them. This will show your genuine interest in the field and help you stand out.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This not only shows that you value what the interviewer is saying but also allows you to provide thoughtful answers that reflect your understanding of patient needs.
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your proactive approach and enthusiasm for helping others, as these traits are crucial for a role in a healthcare setting.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. Inquire about the team dynamics, the types of challenges faced in the role, or how success is measured. This shows your eagerness to engage and learn more about the company and its culture.