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- Tasks: Support patients by answering queries and resolving issues over the phone.
- Company: Join Mamedica, a private clinic dedicated to patient care.
- Benefits: Enjoy a competitive salary, pension scheme, and relaxed dress code.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service, preferably in healthcare, is desired.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.21 per hour
Hours: 0900 – 1800, Monday to Friday, fully onsite role
Location: Laindon, Basildon
Contract: Full Time and Permanent
Role Summary: Mamedica are looking to recruit an experienced Patient Support Representative who will be responsible for ensuring a high level of customer service for our patients, supporting with patient queries over the phone.
Role Duties may include:
- Answering patient phone calls.
- Investigating and resolving patient queries or complaints via telephone or email.
- Relaying any discrepancies between patient medication invoiced to the wider team.
- Escalating inquiries to the appropriate team, when necessary.
- Passing customer feedback to the appropriate teams.
Qualification/Experience for Role:
- Experience within a customer-facing role within a healthcare setting desired.
- Experience with dealing with customer queries and the ability to help solve queries/issues required.
- Proactive and enthusiastic approach.
- A good command of written and spoken English – GSCE (or equivalent) standard preferred.
- Interest or Background within Medicinal Cannabis preferred.
Organisational Benefits:
- Pension Scheme.
- Access to Blue Light Scheme.
- Company events on and off-site.
- Access to company benefits portal.
- Relaxed dress code.
About Mamedica: Mamedica is a private clinic, with linked pharmacy, which specialises in assisting patients who may not have found satisfactory results for their conditions via their existing medications. We work with consultants specialising within pain, psychiatry, neurology, palliative care and cancer, so our patients can receive their prescribed medication directly to their door, via next-day delivery service. Our prescribed medicines are produced and manufactured according to the pharmaceutical-grade EU-GMP (Good Manufacturing Practice).
Additional Information: Mamedica may receive a higher-than-anticipated number of applications for this role, such that it may not always be possible to provide individual feedback to all applications. Applicant shortlisting and interviews may be taking place whilst the role is still being advertised, which may mean that this advert may close sooner than expected. We recommend that, if interested in this opportunity, you apply for this role as soon as possible.
Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it may be required for Mamedica to conduct a DBS check accordingly for a successful applicant.
Job Type: Full-time
Pay: £12.21 per hour
Application question(s):
- Would you require Visa sponsorship if successful with your application?
- Do you have extensive experience in a call handling environment, ideally within a healthcare setting?
- Are you able to commit to a Monday to Friday, 9am-6pm, fully on site role?
Work Location: In person
Patient Support Representative employer: Mamedica Dispensary
Contact Detail:
Mamedica Dispensary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Representative
✨Tip Number 1
Get to know Mamedica and their mission! Research the company’s values and services so you can show genuine interest during your interview. This will help us see that you’re not just looking for any job, but that you really want to be part of our team.
✨Tip Number 2
Practice your phone skills! Since the role involves answering patient calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling queries and complaints.
✨Tip Number 3
Prepare some questions for us! When you come in for your interview, having thoughtful questions ready shows that you’re engaged and serious about the position. Ask about team dynamics or how we handle patient feedback.
✨Tip Number 4
Don’t wait around! If you think this Patient Support Representative role is for you, apply through our website ASAP. We might close the advert sooner than expected, so getting your application in early gives you a better shot!
We think you need these skills to ace Patient Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in healthcare. We want to see how you've handled patient queries and resolved issues, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting patients and how your background aligns with our mission at Mamedica. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of phone and email communication, make sure your application reflects your strong command of written and spoken English. Clear and concise language will go a long way in impressing us!
Apply Early!: We might close the job advert sooner than expected due to high interest, so don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Mamedica Dispensary
✨Know Your Stuff
Before the interview, make sure you understand Mamedica's services and the role of a Patient Support Representative. Familiarise yourself with common patient queries and how to address them. This will show your enthusiasm and readiness to help patients effectively.
✨Showcase Your Experience
Be prepared to discuss your previous customer-facing roles, especially in healthcare. Think of specific examples where you resolved issues or improved patient satisfaction. This will demonstrate your problem-solving skills and proactive approach.
✨Practice Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle patient calls and queries. Good communication is key!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how feedback is handled. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.