At a Glance
- Tasks: Build strong customer relationships and drive their success with Mambu's innovative platform.
- Company: Join Mambu, a leading fintech company revolutionising banking for a billion people.
- Benefits: Competitive salary, equity, hybrid work, and generous sabbatical after 5 years.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
- Why this job: Shape the future of banking while growing your career in a dynamic environment.
- Qualifications: Experience in SaaS or FinTech, strong relationship management, and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We are on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services.
About the team: The Customer Success team drives measurable business outcomes and scales global growth for Mambu’s customers. We act as strategic fixers and advisors, aligning platform capabilities with the ROI objectives from our customers. Our focus is on expanding our footprint across new products and geographies by creating synergies across the customer and their entire ecosystem. We value results-driven professionals who can operate cross-functionally to eliminate roadblocks and accelerate shared successes.
What you’ll do:
- Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts.
- Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction.
- Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers.
- Conduct quarterly and executive business reviews.
- Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
- Working with product management to surface customer requests and help translate customer feedback into product requirements.
- Provide updates on Product Roadmap and enhancements.
- Build relationships with strategic partners and technology partners.
- Making sure our customers get the most out of our product and meet their business needs.
What you’ll bring:
- Extensive experience in the Enterprise SaaS business, or within the FinTech sector, specifically in the roles of Customer Success Manager (CSM).
- Recent experience in delivering mission critical products and services.
- Proven record of successfully managing long-term relationships with accounts at all organisational levels (C level, IT, Operational).
- Consistent track record of achieving targets and goals.
- Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem.
- Presentation skills in online and in person setting.
- Has handled difficult and complex situations and can demonstrate resolutions, impact, and resilience.
- Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly.
- You are an excellent communicator in English. Fluency in other languages would be a plus.
What you’ll get:
- Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.
- Competitive base salary.
- Company equity for all.
- Learning and development opportunities.
- Hybrid/Remote working (location dependant).
- 30 day working abroad.
- 4 week paid sabbatical after 5 years service.
- Additional benefits based on location.
At Mambu, we encourage all interested candidates to apply, even if they don’t meet every listed qualification, as we value diversity and recognize that experience doesn’t always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact us.
Customer Success Manager in London employer: Mambu
Mambu is an exceptional employer that prioritises both professional growth and personal well-being, making it an ideal place for Customer Success Managers to thrive. With a competitive salary, equity options, and generous benefits like a 4-week paid sabbatical after five years, employees are encouraged to develop their skills in a vibrant, hybrid work culture. Join us in shaping the future of banking while enjoying unique opportunities for learning and a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mambu. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mambu before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mambu:Your cover letter is your chance to shine! Tell us why you want to work at Mambu specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mambu!
How to prepare for a job interview at Mambu
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
