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- Tasks: Build strong customer relationships and drive their success with Mambu's innovative platform.
- Company: Join Mambu, a leading fintech company revolutionising banking for a billion people.
- Benefits: Competitive salary, equity, hybrid work, and generous sabbatical after 5 years.
- Why this job: Shape the future of banking while growing your career in a dynamic environment.
- Qualifications: Experience in SaaS or FinTech, strong relationship management, and excellent communication skills.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We are on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services.
About the team: The Customer Success team drives measurable business outcomes and scales global growth for Mambu’s customers. We act as strategic fixers and advisors, aligning platform capabilities with the ROI objectives from our customers. Our focus is on expanding our footprint across new products and geographies by creating synergies across the customer and their entire ecosystem. We value results-driven professionals who can operate cross-functionally to eliminate roadblocks and accelerate shared successes.
What you’ll do:
- Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts.
- Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction.
- Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers.
- Conduct quarterly and executive business reviews.
- Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
- Working with product management to surface customer requests and help translate customer feedback into product requirements.
- Provide updates on Product Roadmap and enhancements.
- Build relationships with strategic partners and technology partners.
- Making sure our customers get the most out of our product and meet their business needs.
What you’ll bring:
- Extensive experience in the Enterprise SaaS business, or within the FinTech sector, specifically in the roles of Customer Success Manager (CSM).
- Recent experience in delivering mission critical products and services.
- Proven record of successfully managing long-term relationships with accounts at all organisational levels (C level, IT, Operational).
- Consistent track record of achieving targets and goals.
- Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem.
- Presentation skills in online and in person setting.
- Has handled difficult and complex situations and can demonstrate resolutions, impact, and resilience.
- Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly.
- You are an excellent communicator in English. Fluency in other languages would be a plus.
What you’ll get:
- Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.
- Competitive base salary.
- Company equity for all.
- Learning and development opportunities.
- Hybrid/Remote working (location dependant).
- 30 day working abroad.
- 4 week paid sabbatical after 5 years service.
- Additional benefits based on location.
At Mambu, we encourage all interested candidates to apply, even if they don’t meet every listed qualification, as we value diversity and recognize that experience doesn’t always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact us.
Customer Success Manager in London employer: Mambu
Contact Detail:
Mambu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fintech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your success in managing customer relationships and driving results. When you get the chance to chat with potential employers, let them see how you can add value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Mambu, and express your interest in working with them. A well-timed email can make all the difference!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in SaaS and fintech. Join online courses or read up on industry news. This not only boosts your knowledge but also shows potential employers that you're committed to your professional growth.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in Enterprise SaaS or FinTech, and show how your skills align with Mambu's mission to improve banking.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer success in previous roles. Use metrics where possible to demonstrate your impact and results.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so don’t be afraid to show us who you are and what makes you passionate about customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Mambu
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the fintech sector. Understand how Mambu measures customer health and satisfaction, and be ready to discuss how you've used similar metrics in your previous roles.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong relationships with both practitioners and executive sponsors. Think of specific instances where you acted as a trusted advisor and how that led to successful outcomes for your customers.
✨Be Ready to Discuss Complex Situations
Expect questions about challenging scenarios you've faced in customer success. Prepare to share how you navigated these situations, the resolutions you implemented, and the impact they had on customer satisfaction and retention.
✨Understand Mambu's Product Roadmap
Familiarise yourself with Mambu’s product offerings and recent enhancements. Be prepared to discuss how you would gather customer feedback and translate it into actionable insights for product management, demonstrating your proactive approach to customer advocacy.
