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For Companies At a Glance
- Tasks: Build strong customer relationships and drive success for Mambu's clients in the fintech space.
- Company: Join Mambu, a leading SaaS cloud banking platform on a mission to revolutionise banking.
- Benefits: Competitive salary, company equity, hybrid working, and generous sabbatical after 5 years.
- Why this job: Shape the future of banking while growing your career in a vibrant, innovative environment.
- Qualifications: Experience in Enterprise SaaS or FinTech, with strong relationship management skills.
- Other info: Diverse and inclusive workplace that values personal well-being and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We are on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services.
About The Team
The Customer Success team drives measurable business outcomes and scales global growth for Mambu’s customers. We act as strategic fixers and advisors, aligning platform capabilities with the ROI objectives from our customers. Our focus is on expanding our footprint across new products and geographies by creating synergies across the customer and their entire ecosystem. We value results-driven professionals who can operate cross-functionally to eliminate roadblocks and accelerate shared successes.
What You’ll Do
- Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts.
- Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health, and satisfaction.
- Developing individual success plans to ensure Mambu adoption, expansion and advocacy for each of your customers.
- Conduct quarterly and executive business reviews.
- Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency.
- Working with product management to surface customer requests and help translate customer feedback into product requirements.
- Provide updates on Product Roadmap and enhancements.
- Build relationships with strategic partners and technology partners.
- Making sure our customers get the most out of our product and meet their business needs.
What You’ll Bring
- Extensive experience in the Enterprise SaaS business, or within the FinTech sector, specifically in the roles of Customer Success Manager (CSM).
- Recent experience in delivering mission critical products and services.
- Proven record of successfully managing long-term relationships with accounts at all organisational levels (C level, IT, Operational).
- Consistent track record of achieving targets and goals.
- Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners/affiliates involved in the ecosystem.
- Presentation skills in online and in person setting.
- Has handled difficult and complex situations and can demonstrate resolutions, impact, and resilience.
- Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly.
- You are an excellent communicator in English. Fluency in other languages would be a plus.
What You’ll Get
- Competitive base salary.
- Company equity for all.
- Learning and development opportunities.
- Hybrid/Remote working (location dependant).
- 30 day working abroad.
- 4 week paid sabbatical after 5 years service.
- Additional benefits based on location.
At Mambu, we encourage all interested candidates to apply, even if they don’t meet every listed qualification, as we value diversity and recognize that experience doesn’t always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact talent.acquisition@mambu.com.
Customer Success Manager employer: Mambu
Contact Detail:
Mambu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Mambu. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Mambu’s products and recent news. Show us that you’re genuinely interested in our mission to make banking better for a billion people!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Customer Success Manager role. We want to hear how you can help our customers thrive and achieve their goals.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re enthusiastic about joining the team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in Enterprise SaaS or FinTech, and show how your skills align with Mambu's mission to improve banking for a billion people.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer success in previous roles. Use metrics where possible to demonstrate your impact and results-driven approach.
Be Authentic: Let your personality shine through in your application. We’re looking for passionate individuals who can build strong relationships, so don’t hesitate to express your enthusiasm for the role and the fintech industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mambu
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the fintech sector. Be ready to discuss how you’ve used these metrics in past roles to drive customer satisfaction and retention. This shows you understand the importance of measurable outcomes.
✨Demonstrate Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong relationships with both practitioners and executive sponsors. Think of specific instances where you acted as a trusted advisor and how that positively impacted customer success. This will resonate well with Mambu's focus on relationship management.
✨Showcase Your Problem-Solving Abilities
Mambu values professionals who can eliminate roadblocks. Come prepared with stories that illustrate how you've navigated complex situations and resolved issues for customers. Highlight your resilience and ability to thrive under pressure, as this is crucial for a Customer Success Manager.
✨Align with Mambu’s Mission
Familiarise yourself with Mambu’s mission to improve banking for a billion people. During the interview, express your enthusiasm for their goals and how your experience aligns with their vision. This demonstrates your commitment to their mission and your potential fit within the team.
