At a Glance
- Tasks: Lead and inspire a team to create magical moments for new parents.
- Company: Join the award-winning Mamas & Papas, the UK's largest baby products retailer.
- Benefits: Enjoy 33 days holiday, significant discounts, and a supportive work environment.
- Other info: Be part of a diverse and inclusive team committed to sustainability.
- Why this job: Take charge of your own store and make a real impact in a growing brand.
- Qualifications: Experience in customer service and team leadership is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At Mamas & Papas we’re not only the award winning No.1 brand in baby & nursery products but we’re also the UK’s largest specialist baby/nursery products retailer with Mamas & Papas stores & sites all over the UK and Ireland. Through amazing & continued brand growth, we’ve been opening up more and more of our beautiful little Mamas & Papas concession stores and now a NEW partnership with Marks & Spencers (M&S). We’re therefore looking to recruit a Concession Store Manager for our Mamas & Papas concession store in Westwood Cross within M&S, leading, inspiring & developing your Mamas & Papas concession team of 8 to create magical moments for an incredible community of new & expectant parents across Broadstairs & surrounding areas.
These mini stores are perfect for an Assistant Manager or Deputy Manager from a true customer experience perspective looking to take that step up into running their own store & team, their way. Or, a current Store Manager, passionate about customer experience, with so many ideas, wanting to work for a business in growth that’s not afraid to try new things. If you are either of these… don’t hesitate….apply now for a member of the recruitment team to give you a call to help bring this opportunity to life.
Responsibilities:
- Lead, inspire and develop your concession team of 8 to create magical moments for customers.
- Operate the concession store within the Marks & Spencer partnership, delivering exceptional customer experience.
- Take a step up into running your own store and team, with the autonomy to manage operations in your own way.
- Collaborate with recruitment to attract and onboard the right talent for the concession.
Benefits:
- 33 days holiday, increasing up to 40 with service
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations
- Subsidised health & critical illness cover and insurances
- Family-related leave policies (including enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
- Commitment to sustainability and future-focused campaigns; see our For the Future commitment
(NB: All benefits subject to contracts and individual schemes criteria & terms)
We’re Award Winning! Finalists and winners in Retail Week and Retail Gazette awards are noted in the original posting.
Address: Mamas & Papas at M&S, Westwood Cross Centre, 479 Haine Road, Unit A, Westwood Cross, Broadstairs, CT10 2BF
Concession Store Manager (Mamas & Papas at M&S) in Westwood employer: Mamas & Papas
Mamas & Papas is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee well-being. As a Concession Store Manager at our new location within M&S in Westwood Cross, you will enjoy generous benefits such as up to 40 days of holiday, significant staff discounts, and a commitment to your professional growth, all while leading a passionate team dedicated to creating magical moments for new and expectant parents. Join us in a rewarding environment where your ideas are valued and your contributions make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Store Manager (Mamas & Papas at M&S) in Westwood
✨Tip Number 1
Get to know the company inside out! Research Mamas & Papas and their partnership with M&S. Understanding their values and culture will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, a referral can give you a leg up!
✨Tip Number 3
Prepare for situational questions! Think about your past experiences in customer service and team management. Be ready to share specific examples of how you've led a team or created memorable customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mamas & Papas family!
We think you need these skills to ace Concession Store Manager (Mamas & Papas at M&S) in Westwood
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer experience shine through. We want to see how excited you are about creating magical moments for our customers and leading a team!
Tailor Your CV:Make sure your CV is tailored to the Concession Store Manager role. Highlight your relevant experience in retail management and any specific achievements that demonstrate your ability to inspire and develop a team.
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who can bring their unique flair to our store, so let us know what makes you stand out from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity with Mamas & Papas!
How to prepare for a job interview at Mamas & Papas
✨Know the Brand Inside Out
Before your interview, make sure you research Mamas & Papas thoroughly. Understand their values, products, and recent initiatives. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Concession Store Manager, you'll be leading a team. Prepare examples of how you've inspired and developed teams in the past. Think about specific situations where you created a positive customer experience or resolved conflicts effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Practice responses to scenarios like handling difficult customers or managing team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the store's goals, team culture, or how they measure success. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
