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For Companies At a Glance
- Tasks: Lead a team to create magical shopping experiences for parents and their little ones.
- Company: Join Mamas & Papas, a brand dedicated to making parenting moments unforgettable.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be the heart of our store and make a real difference in customers' lives.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Our store teams are the warm arm of reassurance, the friendly face to offer incredible product insight, product knowledge and trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent-to-be events, or guidance along our customers' own parent journeys, our amazing store teams are there to help ensure buying that first pram, cot, baby changing table or outfit for a baby's first birthday creates magical moments they’ll cherish forever.
The Role of Store Supervisor
Our Supervisors are ambassadors of these magical moments and the heart of our award-winning business. Here at Mamas & Papas we are expanding our team by appointing an amazing Supervisor to be based at our Swansea store, leading a small team of Sales Consultants, and working closely with the store Manager or Management teams to achieve store results and an incredible customer experience. This Store Supervisor opportunity covers 12 hours per week.
Shifts:
- Tuesday 8:30–2:30
- Friday 2:15–8:15
If you come from a retail supervisor or senior sales assistant background and love putting a smile on a customer’s face, leaving them with magical moments they’ll never forget, and you can lead a team by example and support, then we’d love to hear from you.
Benefits
- 33 days holiday, increasing up to 40 with service
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations
- Subsidised health & critical illness cover and insurances
- Supportive family related leave policies (including enhanced pay for maternity, IVF & fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
- Commitment to sustainable, future-focused initiatives; see the For the Future section on our website
NB: All benefits subject to contracts and individual schemes criteria & terms.
Address: Mamas & Papas, 10-12 Morfa Shopping Centre, Swansea, SA1 7BP
Retail Store Supervisor/Team Leader in Swansea employer: Mamas & Papas
Contact Detail:
Mamas & Papas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Supervisor/Team Leader in Swansea
✨Tip Number 1
Get to know the company! Before your interview, dive into Mamas & Papas' values and mission. This way, you can show how your passion for creating magical moments aligns with their goals.
✨Tip Number 2
Practice your people skills! As a Retail Store Supervisor, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Bring your personality to the table! When you meet the hiring team, let your enthusiasm shine through. Share personal stories that highlight your experience in retail and how you've created memorable customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Store Supervisor/Team Leader in Swansea
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Share specific experiences where you've made customers smile or created memorable moments. We want to see that you understand the magic of our products and how they impact families.
Tailor Your CV: Make sure your CV is tailored to the Store Supervisor role. Highlight any leadership experience and customer service skills that align with what we’re looking for. A personalised CV shows us you’re genuinely interested in joining our team!
Keep It Concise: We appreciate a straightforward application. Stick to the point and keep your answers clear and concise. Remember, we’re looking for quality over quantity, so focus on the most relevant experiences that showcase your fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy – just download your CV and fill out our short application form. This helps us streamline the process and ensures your application gets to the right place quickly.
How to prepare for a job interview at Mamas & Papas
✨Know the Brand
Before your interview, take some time to really understand Mamas & Papas. Familiarise yourself with their products, values, and the magical moments they create for customers. This will not only show your enthusiasm but also help you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a potential Store Supervisor, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, highlighting your approach to motivating others and creating a positive environment. Think about specific situations where you made a difference.
✨Customer-Centric Mindset
Mamas & Papas is all about creating memorable experiences for customers. Be ready to discuss how you prioritise customer satisfaction in your work. Share stories that illustrate your commitment to going above and beyond for customers, especially in a retail setting.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the store's culture, team dynamics, or future initiatives. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you too.