At a Glance
- Tasks: Lead a team to create magical shopping experiences for parents and their little ones.
- Company: Join Mamas & Papas, a celebrated retailer dedicated to family and inclusivity.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Work in a vibrant team with excellent career growth opportunities.
- Why this job: Be the heart of our store and make a real difference in customers' lives.
- Qualifications: Retail supervisory experience and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Overview
Our store teams are the warm arm of reassurance, the friendly face that offers incredible product insight, product knowledge and trust.
Whether it is our in‑store personal shopping experiences, car seat consultations, in‑store parent‑to‑be events or someone helping guide customers along their unique parent journey, our amazing store teams make sure buying that first pram, cot, baby changing table or outfit for a baby's first birthday is a magical moment to cherish forever.
Role
Our SUPERVISORS are ambassadors of these magical moments and the heart of our award‑winning business.
Here at Mamas & Papas we are expanding our family by looking for an amazing SUPERVISOR to be based at our beautiful Mamas & Papas Southampton store, leading a small team of Sales Consultants and working closely with the store Manager or Management teams to achieve store results and an incredible customer experience.
This Store Supervisor opportunity covers 30 hours per week, including either Saturdays, Sundays, or both.
We are looking for candidates who come from a retail supervisor or senior sales assistant background, love putting a smile on customers’ faces, and can lead a team by example and support.
How to apply
- To apply for this amazing SUPERVISOR opportunity, simply click through to download your CV and complete our short Mamas & Papas application form. (2 mins max).
No agencies please: We do not accept unsolicited CVs from Recruitment Agencies or related terms & conditions.
Equal Employment Opportunity
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions.
We strongly believe in the power of inclusivity to help us all move forward in life.
Benefits
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes.
- Company Bonus Schemes.
- Employer pension contribution from day one enrolment.
- Significant staff discounts for family & friends from our shops & online.
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub.
- Subsidised health & critical illness cover and insurances.
- Supportive family related leave policies, including company enhanced pay for maternity, IVF & fertility, surrogacy, paternity, adoption, shared parental leave.
- Supportive Foster Care & Carers Leave offering.
- Support for Loss and Bereavement.
- A Menopause Friendly Employer.
- Employee Recognition and Appreciation Schemes.
- At Mamas & Papas, we’re a business for the future.
Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope.
Visit our website and view our "For the Future" commitment.
- Oh, and a great bunch of people to work with too.
- Accolades
- 2023 Retail Week – Best Retailer under £250m.
- 2022 Retail Gazette – Best Game Changer Retailer under £500m.
Location: Mamas & Papas Southampton, Harbour Parade, Unit R U 3, West Quay Retail Park, West Quay Road, Southampton, SO15 1BA.
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StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Supervisor (6mth FTC) in Southampton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mamas & Papas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mamas & Papas!
We think you need these skills to ace Retail Store Supervisor (6mth FTC) in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mamas & Papas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mamas & Papas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mamas & Papas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mamas & Papas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
