At a Glance
- Tasks: Lead a team to create magical shopping experiences for parents and families.
- Company: Join Mamas & Papas, a caring and award-winning retailer.
- Benefits: Enjoy 33 days holiday, staff discounts, and supportive family leave policies.
- Other info: Work in a friendly environment with opportunities for growth and recognition.
- Why this job: Be the heart of our store and make unforgettable moments for customers.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Mamas & Papas at M&SSprucefield Centre, Hillsborough Road, Lisburn, Belfast BT27 5UJ
Our store teams are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby's 1st birthday, whatever it may be, magical moments they'll cherish forever.
The ROLE OF STORE SUPERVISOR
Our SUPERVISORS are our ambassadors of these magical moments, & the heart of our award winning business. Here at Mamas & Papas we are expanding our own family by looking for an amazing SUPERVISOR/TEAM LEADER to be based at our beautiful Mamas & Papas Lisburn store, leading a small team of Sales Consultants, working closely with the Mamas & Papas store Manager or Management teams to achieve store results & incredible customer experience.
This Store Supervisor opportunity covers 12 hours per week, shifts being:
- Monday 6-10
- Thursday 7.30-11.30
- Friday 6-10
If you come from a retail supervisor or senior sales assistant background & love putting a smile on a customer's face, leaving them with magical moments they'll never forget, can lead a team by example & support, then we'd love to hear from you.
TO APPLY:
To apply for this amazing SUPERVISOR opportunity, simply click through to download your CV, and complete our short Mamas & Papas application form. (2 mins max)
No agencies please: We do not accept unsolicited CVs from Recruitment Agencies or alike, nor any terms & conditions associated.
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.
We're a Business that cares, so here's just some of our Benefits on offer:
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave offering
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope.
Oh, and a great bunch of people to work with too.
(NB*: All benefits subject to contracts and individual schemes criteria & terms)
We're Award Winning!! FINALISTS: 2024 - Retail Week "Happiest Retailer to Work For"
Retail Store Team Leader employer: Mamas & Papas
Mamas & Papas is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With generous benefits such as up to 40 days of holiday, significant staff discounts, and comprehensive family-related leave policies, our team members are empowered to create magical moments for customers while enjoying a fulfilling work-life balance. Join us at our beautiful Lisburn store, where you'll be part of a passionate team dedicated to making every customer's journey special.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Team Leader
✨Tip Number 1
Get to know the company! Before your interview, spend some time on Mamas & Papas' website. Familiarise yourself with their values and products so you can show off your knowledge and passion during the chat.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for retail roles, like how you handle customer complaints or lead a team. This will help you feel more confident when it’s your turn.
✨Tip Number 3
Show your personality! Mamas & Papas is all about creating magical moments for customers. Be sure to share your own experiences in retail that highlight your ability to connect with people and create memorable interactions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Store Team Leader
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for retail and helping customers shine through. We want to see how much you care about creating those magical moments for our customers!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail or team leadership. We love seeing how your past roles have prepared you to be a fantastic Store Supervisor with us.
Keep It Concise:We appreciate clarity! Keep your application straightforward and to the point. A well-structured application helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Mamas & Papas
✨Know the Brand Inside Out
Before your interview, take some time to really understand Mamas & Papas. Familiarise yourself with their products, values, and the magical moments they create for families. This knowledge will not only impress your interviewers but also help you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a potential Store Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated them and created a positive customer experience. Be ready to discuss specific situations where you made a difference.
✨Emphasise Customer Experience
Mamas & Papas is all about creating memorable experiences for customers. Think of times when you've gone above and beyond for a customer or helped resolve an issue. Share these stories during your interview to highlight your commitment to exceptional service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's goals, team dynamics, or how they celebrate successes. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
