At a Glance
- Tasks: Create magical moments for customers by guiding them in their parenting journey.
- Company: Join the friendly team at Mamas & Papas, a leader in baby products.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours available, with opportunities for personal growth and development.
- Why this job: Be part of a positive team and make a real difference in customers' lives.
- Qualifications: Retail or customer service experience is a plus; passion for helping others is essential.
Overview
Our store teams are the warm arm of reassurance, offering product insight, knowledge and trust. They support in-store personal shopping experiences, car seat consultations, in-store parent-to-be events, and guide customers on their parenting journey to help them choose items like prams, cots, baby changing tables or outfits for a baby’s first birthday, creating magical moments.
We are expanding our team at Mamas & Papas Stratford and are looking for amazing Sales Assistant professionals to join our Sales Consultant / Sales Assistant teams.
The Role
Sales Consultant / Sales Assistant based at our Stratford store. This vacancy covers 8, 12 or 16 hours per week, including Saturdays and/or Sundays. Apply to discuss shift patterns that work for you.
If you come from a retail, sales or customer service background and enjoy creating magical moments for customers, we’d love to hear from you.
Responsibilities
- Provide product insight and guidance to customers, including in-store experiences and events.
- Support customers along their shopping journey, helping them choose items such as prams, cots, changing tables and baby outfits.
- Participate in in-store events and personal shopping experiences where applicable.
- Assist with general store duties to maintain a welcoming shopping environment.
Qualifications
- Background in retail, sales or customer service preferred.
- Friendly, customer-focused with a passion for delivering memorable service.
Benefits
- 33 days holiday, increasing up to 40 with service
- Buy & Sell holiday schemes
- Company bonus schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family and friends
- Benefits Hub with discounts across holidays, travel, restaurants, gifts and services
- Subsidised health & critical illness cover and insurances
- Supportive family-related leave policies (maternity, IVF, fertility, surrogacy, paternity, adoption, shared parental leave)
- Foster care & carers leave, loss and bereavement support, menopause-friendly employer
- Employee recognition schemes
- Commitment to sustainability through our For the Future program
- Positive, collaborative team environment
(NB: All benefits subject to contract terms and eligibility)
Where
Mamas & Papas Stratford store, SU2004, Westfield Stratford City, Montfichet Rd, London, E20 1EL
Notes
We do not accept unsolicited CVs from recruitment agencies or affiliated partners.
We are committed to championing diversity and inclusivity in all its forms.
Retail Sales Assistants in City of London employer: Mamas & Papas
Mamas & Papas is an exceptional employer, offering a supportive and collaborative work environment at our Stratford store. With generous benefits including up to 40 days of holiday, significant staff discounts, and a commitment to employee well-being through various family-related leave policies, we prioritise the growth and happiness of our team members. Join us in creating magical moments for families while enjoying a fulfilling career that values diversity and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistants in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mamas & Papas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mamas & Papas!
We think you need these skills to ace Retail Sales Assistants in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mamas & Papas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mamas & Papas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mamas & Papas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mamas & Papas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
