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For Companies At a Glance
- Tasks: Create magical moments for customers by guiding them in their parenting journey.
- Company: Join the friendly team at Mamas & Papas, a leader in baby products.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Why this job: Be part of a positive team and make a real difference in customers' lives.
- Qualifications: Retail or customer service experience is a plus; passion for helping others is essential.
- Other info: Flexible hours available, with opportunities for personal growth and development.
Overview
Our store teams are the warm arm of reassurance, offering product insight, knowledge and trust. They support in-store personal shopping experiences, car seat consultations, in-store parent-to-be events, and guide customers on their parenting journey to help them choose items like prams, cots, baby changing tables or outfits for a baby’s first birthday, creating magical moments.
We are expanding our team at Mamas & Papas Stratford and are looking for amazing Sales Assistant professionals to join our Sales Consultant / Sales Assistant teams.
The Role
Sales Consultant / Sales Assistant based at our Stratford store. This vacancy covers 8, 12 or 16 hours per week, including Saturdays and/or Sundays. Apply to discuss shift patterns that work for you.
If you come from a retail, sales or customer service background and enjoy creating magical moments for customers, we’d love to hear from you.
Responsibilities
- Provide product insight and guidance to customers, including in-store experiences and events.
- Support customers along their shopping journey, helping them choose items such as prams, cots, changing tables and baby outfits.
- Participate in in-store events and personal shopping experiences where applicable.
- Assist with general store duties to maintain a welcoming shopping environment.
Qualifications
- Background in retail, sales or customer service preferred.
- Friendly, customer-focused with a passion for delivering memorable service.
Benefits
- 33 days holiday, increasing up to 40 with service
- Buy & Sell holiday schemes
- Company bonus schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family and friends
- Benefits Hub with discounts across holidays, travel, restaurants, gifts and services
- Subsidised health & critical illness cover and insurances
- Supportive family-related leave policies (maternity, IVF, fertility, surrogacy, paternity, adoption, shared parental leave)
- Foster care & carers leave, loss and bereavement support, menopause-friendly employer
- Employee recognition schemes
- Commitment to sustainability through our For the Future program
- Positive, collaborative team environment
(NB: All benefits subject to contract terms and eligibility)
Where
Mamas & Papas Stratford store, SU2004, Westfield Stratford City, Montfichet Rd, London, E20 1EL
Notes
We do not accept unsolicited CVs from recruitment agencies or affiliated partners.
We are committed to championing diversity and inclusivity in all its forms.
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Retail Sales Assistants employer: Mamas & Papas
Contact Detail:
Mamas & Papas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistants
✨Tip Number 1
Get to know the store and its products inside out! Familiarise yourself with the prams, cots, and baby outfits we offer. This way, when you chat with customers, you can provide them with the best insights and create those magical moments they’re looking for.
✨Tip Number 2
Don’t just wait for customers to approach you; be proactive! Engage with shoppers as they browse, ask if they need help, and share your knowledge about our in-store events. This shows you’re friendly and ready to assist, making their shopping experience even better.
✨Tip Number 3
Make sure to showcase your personality during interviews! We want to see how you connect with people and your passion for customer service. Share stories of how you’ve created memorable experiences for customers in the past—it’ll help us see you in action!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us. Let’s get you on board at Mamas & Papas!
We think you need these skills to ace Retail Sales Assistants
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely care about creating magical moments for our customers!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail or customer service. We love seeing how your background aligns with the role of a Sales Assistant at Mamas & Papas.
Be Personable: Use a friendly tone in your cover letter. We’re all about warmth and reassurance, so let your personality come through! Share a little about why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role at our Stratford store.
How to prepare for a job interview at Mamas & Papas
✨Know the Products Inside Out
Familiarise yourself with the products you'll be selling, like prams and cots. Being able to discuss features and benefits confidently will impress the interviewers and show your passion for helping customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your ability to create memorable moments will resonate well with the values of Mamas & Papas.
✨Engage in Role-Playing Scenarios
Practice common retail scenarios with a friend or family member. This could include assisting a parent-to-be or guiding someone through a personal shopping experience. It’ll help you feel more comfortable during the actual interview.
✨Ask Thoughtful Questions
Prepare some questions about the store's events or customer engagement strategies. This shows your genuine interest in the role and helps you understand how you can contribute to creating those magical moments.