At a Glance
- Tasks: Deliver exceptional customer service and assist with product selection in a friendly environment.
- Company: Join Mamas & Papas, a brand dedicated to making parenting magical.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work culture.
- Other info: Flexible shifts on Fridays and Sundays with opportunities for growth.
- Why this job: Create unforgettable moments for families while gaining valuable retail experience.
- Qualifications: Previous retail or customer service experience and a positive attitude required.
Our store teams are the warm arm of reassurance, the friendly face that offers incredible product insight, product knowledge & trust. Whether it’s our in‑store personal shopping experiences, car seat consultations, in‑store parent‑to‑be events, or guiding customers along their unique parenting journey, our amazing team makes buying a pram, cot, baby changing table or outfit for baby’s first birthday magical.
Role: Sales Assistant (6‑month fixed‑term contract) based at Mamas & Papas Brent Cross store. 8 hours per week across 2 days (Friday & Sunday). We are looking for enthusiastic retail and customer service professionals who love putting a smile on customers’ faces and creating unforgettable moments.
Responsibilities:
- Provide outstanding customer service and product knowledge.
- Assist customers with product selection, in‑store personal shopping, car seat consultations and parent‑to‑be events.
- Maintain visual merchandising and store presentation.
- Support daily sales targets and checkout procedures.
- Collaborate with team to create a welcoming shopping experience.
Qualifications:
- Experience as a retail or sales assistant, or in customer service.
- Excellent communication and interpersonal skills.
- Positive, enthusiastic attitude and the ability to build rapport with customers.
- Ability to work independently and as part of a team.
- Availability to work Friday and Sunday shifts.
How to Apply: Download your CV and complete our short application form (takes 2 minutes).
Diversity and Inclusion: We are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms. We strongly believe in the power of inclusivity to help us all move forward.
Benefits:
- 33 days holiday, increasing to 40 days with service.
- Buy & Sell holiday schemes.
- Company bonus schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends at our shops & online.
- Ongoing offers & discounts across a variety of external organisations.
- Subsidised health & critical illness cover and insurances.
- Supportive family‑related leave policies (maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave).
- Supportive foster care & carers leave offering.
- Support for loss and bereavement.
- A menopause‑friendly employer.
- Employee recognition and appreciation schemes.
- Opportunity to help create a sustainable future for children.
- Great team culture.
Retail Sales Assistant (6mth FTC) employer: Mamas & Papas
Mamas & Papas is an excellent employer, offering a vibrant work culture that prioritises customer service and teamwork in the heart of Leicester. Employees enjoy competitive benefits, including discounts on products, and have ample opportunities for personal and professional growth within the retail sector, making it a rewarding place to build a career in baby and children's products.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant (6mth FTC)
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Mamas & Papas. Understand their values, products, and what makes them special. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Retail Sales Assistant. Role-play with a friend or family member to get comfortable with answering questions and providing product knowledge. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your enthusiasm! When you walk into that interview, let your positive attitude shine through. Smile, engage with the interviewer, and share your passion for helping customers. Remember, they want someone who can create those unforgettable moments for shoppers!
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re serious about joining the team. Plus, we love seeing applications come directly from our site. So, don’t hesitate – get your CV ready and hit that apply button!
We think you need these skills to ace Retail Sales Assistant (6mth FTC)
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for retail and customer service shine through. We want to see that you genuinely enjoy creating memorable experiences for customers, so don’t hold back!
Tailor Your CV:Make sure your CV highlights relevant experience in retail or customer service. We love seeing how your skills align with our values, so tweak your CV to reflect that amazing product knowledge and communication skills you have.
Keep It Concise:We appreciate a straightforward application! Keep your answers clear and to the point. Remember, we’re looking for the best fit, so make it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy—just download your CV and fill out the short application form. We can’t wait to hear from you!
How to prepare for a job interview at Mamas & Papas
✨Know Your Products
Before the interview, make sure you familiarise yourself with the products Mamas & Papas offers. Understanding the features and benefits of items like prams and cots will help you demonstrate your product knowledge and show that you're genuinely interested in helping customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about times when you went above and beyond to create a memorable experience for a customer. This will highlight your enthusiasm and ability to build rapport.
✨Emphasise Teamwork
Since collaboration is key in this role, be ready to discuss how you've worked effectively in a team before. Share specific instances where you contributed to a positive team environment or helped achieve a common goal, as this aligns with their focus on creating a welcoming shopping experience.
✨Be Enthusiastic and Positive
Mamas & Papas values a positive attitude, so let your enthusiasm shine through during the interview. Smile, maintain eye contact, and express your excitement about the opportunity to work with customers and make their shopping experience magical.
