Retail Sales Assistant

Overview

Our store teams are the warm arm of reassurance, the friendly face to offer incredible product insight, product knowledge and trust. We provide‑store personal shopping experiences, car seat consultations, parent‑to‑be events and help customers along their unique parenting journey. Our team ensures buying that first pram, cot, baby‑changing table or birthday outfit is a magical moment to cherish.

The Role of Sales Assistant / Consultant

Our sales consultant / sales assistant teams are the ambassadors of these magical moments and the heart of our business. We are expanding our family and looking for amazing sales assistants based at our White City store.

Vacancy: 8 hours per week, covering Saturdays, Sundays or both. Please let us know which shift patterns work best for you.

Responsibilities

• Assist customers with product information, personal shopping, and in‑store consultations.
• Support parent‑to‑be events and help customers find items for their baby’s needs.
• Create a welcoming atmosphere to make every visit memorable.

Qualifications

• Retail assistant, sales assistant or customer service background.
• Strong customer‑service skills and a passion for giving customers magical moments.
• Good communication skills and the ability to work flexible hours.

To Apply

Download your CV and complete our short application form (2 min max). We do not accept unsolicited CVs from recruitment agencies.

Diversity Statement

We are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms.

Benefits

• 33 days holiday, increasing to 40 with service.
• Buy & sell holiday schemes.
• Company bonus schemes.
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends.
• Ongoing offers & discounts through our Benefits Hub.
• Subsidised health & critical illness cover and insurance.
• Supportive family leave policy (maternity, IVF, surrogacy, paternity, adoption, shared parental leave).
• Supportive foster care & carers leave.
• Support for loss and bereavement.
• Menopause‑friendly employer.
• Employee recognition & appreciation schemes.
• We’re a business for the future – sustainable practices & opportunities.
• A great bunch of people to work with.

Location

Mamas & Papas White City, Unit 2063, Westfield White City Shopping Centre, London, W12 7GF.

Awards

Finalists 2024 – Retail Week \”Happiest Retailer to Work For\”
Winners 2023 – Retail Week \”Best Retailer\” under £250m
Winners 2022 – Retail Gazette \”Best Game Changer Retailer\” under £500m