At a Glance
- Tasks: Support retail operations and communications to create magical moments for new parents.
- Company: Join Mamas & Papas, the UK's leading baby products retailer.
- Benefits: Gain valuable experience in a supportive environment with potential career growth.
- Other info: Quick application process – just 2 minutes to apply!
- Why this job: Be part of a team that makes parenting journeys unforgettable.
- Qualifications: Retail or support experience with strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Mamas & Papas are now the UK's largest own-brand baby products specialist retailer.
More importantly though, we're the baby retailer of choice for our community of new and expectant parents.
Becoming a parent is an amazing journey, full of magical moments.
For the last 40 years here at Mamas & Papas we have dedicated everything to understanding and putting the customer and community of new, expectant and hopeful parents first.
We're that warm arm of reassurance, that friendly face offer incredible insight, knowledge and trust.
Whether it be our in-store personal shopping experiences, car seat consultations, parent to be events, or someone to help guide our customers, we're there to make sure buying their first pram, cot, baby changing table or that cute little babygrow, whatever it may be, are moments they'll cherish forever.
THE ROLE of RETAIL OPERATIONS & COMMUNICATIONS ASSISTANT
One of the many key roles that allows these magical moments to happen is that of our RETAIL OPERATIONS & COMMUNICATIONS ASSISTANT.
Based at Head Office, this role encompasses a number of significnat retail admintrative support areas including:
- Retail Communications – developing and writing retail communications gathering accurate information from all business functions and ensuring stores are equipped with all relevant information for trade.
- Management of Retail operations - management of store support inbox fielding store queries and requests and ensuring timely resolutions.
- Commercial reporting – compiling key commercial reports for the retail team
- Visual merchandising –ensuring visual merchandising documents are clear, accurate and presented to stores in time
- Being the link between the UK store estate and the head office functions acting as the voice of retail act as the main feedback vehicle continuously looking for opportunities with departments for change
If you come from a Store, or retail support background, with an eye for marketing and attention to detail.
Possess strong written and verbal skills, in a way that makes things happen in a collaborative way, then we would love to hear from you.
To Apply
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To apply for this RETAIL OPERATIONS & COMMUNICATIONS ASSISTANT opportunity, simply click through to download your CV and complete our short Mamas & Papas application form. (2mins max)
Retail Operations & Communications Assistant employer: Mamas & Papas
Mamas & Papas is an excellent employer, offering a vibrant work culture that prioritises customer service and teamwork in the heart of Leicester. Employees enjoy competitive benefits, including discounts on products, and have ample opportunities for personal and professional growth within the retail sector, making it a rewarding place to build a career in baby and children's products.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations & Communications Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mamas & Papas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mamas & Papas!
We think you need these skills to ace Retail Operations & Communications Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mamas & Papas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mamas & Papas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mamas & Papas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mamas & Papas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
