At a Glance
- Tasks: Lead a team to create magical shopping experiences for parents and their little ones.
- Company: Join Mamas & Papas, a celebrated retailer dedicated to making parenting special.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Work in a friendly team with great career growth opportunities.
- Why this job: Be the heart of our award-winning business and make a real difference in customers' lives.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Our store teams are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge and trust. Whether it be our in‑store personal shopping experiences, car seat consultations, in‑store parent‑to‑be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby’s 1st birthday is magical moments they’ll cherish forever.
Our supervisors are our ambassadors of these magical moments and the heart of our award‑winning business. We are looking for an amazing supervisor/team leader to be based at our Mamas & Papas Lisburn store, leading a small team of sales consultants and working closely with the store manager or management teams to achieve store results and an exceptional customer experience.
Shift Schedule: 12 hours per week, shifts as follows:
- Monday 6–10
- Thursday 7:30–11:30
- Friday 6–10
Responsibilities: If you come from a retail supervisor or senior sales assistant background, love putting a smile on a customer’s face, leaving them with magical moments, can lead a team by example and support, then we’d love to hear from you.
How to Apply: To apply, download your CV and complete our short application form (2 minutes max).
Our Commitment to Diversity: No agencies please: We do not accept unsolicited CVs from recruitment agencies. We are committed to championing people of all cultures, ethnicities, and gender preferences and celebrating diversity in all its forms.
Location: Sprucefield Centre, Hillsborough Road, Lisburn, Belfast, BT27 5UJ.
Benefits:
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes.
- Company bonus schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online.
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub.
- Subsidised health & critical illness cover and insurances.
- Supportive family‑related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave).
- Supportive Foster Care & Carers Leave offering.
- Support for loss and bereavement.
- A menopause‑friendly employer.
- Employee recognition and appreciation schemes.
At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope.
Awards: Winner and finalist awards:
- 2024 Retail Week – "Happiest Retailer to Work For" (finalist)
- 2023 Retail Week – "Best Retailer" under £250m (winner)
- 2022 Retail Gazette – "Best Game Changer Retailer" under £500m (winner)
Retail Store Team Leader in Lisburn employer: Mamas & Papas
At Mamas & Papas, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee well-being. Our Lisburn store team leaders play a crucial role in creating magical moments for our customers, while enjoying generous benefits such as up to 40 days of holiday, significant staff discounts, and comprehensive health cover. With a commitment to employee growth and recognition, we ensure that every team member feels valued and empowered to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Team Leader in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, spend some time on their website and social media. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their magical moments.
✨Tip Number 2
Practice your people skills! As a Retail Store Team Leader, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and refine your approach. Remember, a smile goes a long way!
✨Tip Number 3
Showcase your leadership style! Think about examples from your past experiences where you've led a team or made a positive impact. Be ready to share these stories during your interview to demonstrate how you can inspire and support your future team.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows us that you’re serious about joining our team. Plus, you’ll get to see all the amazing benefits we offer right there, so don’t miss out on that!
We think you need these skills to ace Retail Store Team Leader in Lisburn
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for retail and helping customers create magical moments.
Tailor Your CV:Make sure your CV is tailored to the Retail Store Team Leader role. Highlight your relevant experience in retail supervision or as a senior sales assistant, and showcase how you've made customers smile in the past.
Keep It Concise:We love a good read, but keep your application concise and to the point. Remember, we’re looking for clarity and relevance, so stick to the key points that show why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and helps us keep everything organised. Plus, it shows you’re keen on joining our amazing team at Mamas & Papas!
How to prepare for a job interview at Mamas & Papas
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Mamas & Papas and their products. Understand their mission to create magical moments for families and be ready to discuss how you can contribute to that vision.
✨Showcase Your Leadership Skills
As a potential team leader, it’s crucial to demonstrate your ability to lead by example. Prepare examples from your past experiences where you successfully motivated a team or resolved conflicts, highlighting your approach to creating a positive work environment.
✨Emphasise Customer Experience
Since the role focuses on providing exceptional customer service, think of specific instances where you’ve gone above and beyond for a customer. Be ready to share these stories to illustrate your commitment to creating those magical moments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the store’s culture, team dynamics, or future initiatives. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
