At a Glance
- Tasks: Lead a team to create magical shopping experiences for families.
- Company: Join Mamas & Papas, a celebrated retailer with a focus on inclusivity.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Recognised as one of the happiest retailers to work for!
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: Experience in retail supervision and strong leadership skills required.
The predicted salary is between 25000 - 30000 € per year.
Our store teams are the warm arm of reassurance and the friendly face that offers product insight and trust to our customers. Whether through personal shopping experiences, car seat consultations, parent-to-be events, or guiding customers along their unique journey, they create magical moments for families.
Role Store Supervisor – based at the Mamas & Papas Lisburn store. Leads a small team of Sales Consultants, works closely with the store Manager and Management teams to achieve store results and deliver an exceptional customer experience.
Shift Pattern: Monday 06:00‑10:00, Thursday 07:30‑11:30, Friday 06:00‑10:00
Responsibilities:
- Lead by example and support the team
- Ensure high levels of customer service and store performance
- Support the store Manager in implementing strategies and meeting targets
Qualifications:
- Retail supervisor or senior sales assistant background
- Strong ability to inspire and manage a team
- Excellent communication and customer service skills
- Proactive, reliable and capable of working independently within a small team
Application: Download your CV, submit it along with the short application form (2 minutes max). No agencies please – we do not accept unsolicited CVs from recruitment agencies.
EEO Statement: We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms. We strongly believe in the power of inclusivity to help us all move forward in life.
Benefits:
- 33 days holiday, increasing to 40 with service
- Buy & Sell holiday schemes
- Company bonus schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across external organisations (holidays, travel, restaurants, gifts & services)
- Subsidised health & critical illness cover and insurances
- Supportive family-related leave policies (enhanced pay for maternity, IVF, fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive foster care & carers leave offering
- Support for loss and bereavement
- A menopause-friendly employer
- Employee recognition and appreciation schemes
- We’re a business for the future – sustainable practices and growth
- And a great bunch of people to work with
Awards:
- 2024 Retail Week – Happiest Retailer to Work For
- 2023 Retail Week – Best Retailer under £250m
- 2022 Retail Gazette – Best Game Changer Retailer under £500m
Location: Mamas & Papas Lisburn store, Sprucefield Centre, Hillsborough Road, Lisburn, Belfast BT27 5UJ
Retail Store Supervisor/Team Leader in Lisburn employer: Mamas & Papas
Mamas & Papas is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With generous benefits such as 33 days of holiday, significant staff discounts, and enhanced family-related leave policies, our Lisburn store team thrives in a collaborative environment where they can inspire and lead others while creating magical moments for families. Join us to be part of a company recognised for its commitment to employee happiness and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Supervisor/Team Leader in Lisburn
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Mamas & Papas' website and social media. Understanding their values and what makes them tick will help you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a Retail Store Supervisor, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend to boost your confidence and show off your excellent communication skills.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly care about creating those magical moments for families.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Retail Store Supervisor/Team Leader in Lisburn
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for retail and how you connect with customers.
Tailor Your CV:Make sure your CV is tailored to the Retail Store Supervisor role. Highlight your experience in leading teams and delivering exceptional customer service, as these are key to what we’re looking for.
Keep It Concise:We appreciate brevity! Keep your application clear and to the point. Remember, we only need a short application form, so make every word count and focus on your most relevant experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mamas & Papas
✨Know the Brand
Before your interview, take some time to research Mamas & Papas. Understand their values, products, and what makes them unique in the retail space. This will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Retail Store Supervisor, you'll need to inspire and manage a team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can lead by example and support your colleagues in achieving store goals.
✨Emphasise Customer Service
Mamas & Papas prides itself on exceptional customer experiences. Be ready to discuss your approach to customer service and share specific instances where you've gone above and beyond for customers. This will demonstrate your alignment with their commitment to creating magical moments for families.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if this is the right fit for you. Plus, it gives you a chance to engage with the interviewers.
