Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby's 1st birthday, whatever it may be, magical moments they'll cherish forever.
Our Supervisors are our ambassadors of these magical moments, & the heart of our award winning business. Here at Mamas & Papas we are expanding our own family by looking for an amazing Supervisors to be based at our beautiful Mamas & Papas Cheshire Oaks store, leading a small team of Sales Consultants, working closely with the Mamas & Papas store Manager or Management teams to achieve store results & incredible customer experience.
This Store Supervisor opportunity covering 20 hours per week, across 4 days, including either Saturdays, Sundays, or both.
Role & Responsibilities:
- Support the Store and Deputy Manager in driving sales, profitability and overall store performance.
- Analyse sales trends and KPIs, identifying opportunities to improve commercial results and customer experience.
- Lead by example on the shop floor, delivering exceptional customer service and sales excellence.
- Ensure visual merchandising standards and store presentation are maintained to the highest level.
- Coach, develop and motivate team members to maximise individual and team performance.
- Support the onboarding and training of new employees, helping to create a positive and engaging workplace culture.
- Help communicate company initiatives, objectives and key updates to the wider store team.
- Ensure compliance with company policies and procedures, including stock control, cash handling, payroll and Health & Safety.
- Support operational activities, including stock deliveries and maintaining efficient back-of-house standards.
- Act as a role model for customer service, teamwork and operational excellence across the store.
Knowledge Skills & Experience
- Experience of working within a retail environment
- Experience providing first-class customer experience
- Shows commitment to the company and enthusiasm for their role and goes above and beyond where required
- High level of energy and enthusiasm.
- Working on own initiative
- Passionate and eager to deliver first class skills customer service
Retail Supervisor (7 month FTC) in Ellesmere Port employer: Mamas & Papas
Mamas & Papas is an excellent employer, offering a vibrant work culture that prioritises customer service and teamwork in the heart of Leicester. Employees enjoy competitive benefits, including discounts on products, and have ample opportunities for personal and professional growth within the retail sector, making it a rewarding place to build a career in baby and children's products.
