At a Glance
- Tasks: Deliver exceptional customer service and support your team in exceeding customer expectations.
- Company: Join a dynamic Customer Contact Centre at our head office.
- Benefits: Gain valuable experience in customer care with a supportive team environment.
- Other info: 12-month fixed term contract with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
A fantastic opportunity has arisen within our Customer Contact Centre at head office for a Customer Care Senior Advisor on a 12 month fixed term contract. This role is key in delivering and ensuring a level of customer experience that exceeds our customers’ expectations when they reach out to our Customer Contact Centre.
To achieve this, your role will include, but not be limited to:
- Working with Team Managers, HR, Group Training Manager and others to identify training needs specific to all Customer Care colleagues.
- Supporting the team in delivering a first class level of customer service while maintaining a live hands-on understanding of the role of customer care advisor and the customer experience.
TO APPLY: If you would be interested in applying for this exciting Senior Advisor opportunity, simply APPLY NOW.
Customer Senior Advisor (12mth FTC) employer: Mamas & Papas
Join our dynamic Customer Contact Centre, where we prioritise exceptional customer experiences and foster a supportive work culture. As a Senior Customer Care Advisor, you'll benefit from comprehensive training opportunities, a collaborative environment, and the chance to make a real impact on customer satisfaction. Located at our head office, we offer a vibrant workplace that values employee growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Senior Advisor (12mth FTC)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mamas & Papas and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mamas & Papas and let us see your personality shine through!
We think you need these skills to ace Customer Senior Advisor (12mth FTC)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mamas & Papas.
Get Familiar with Our Brand:Before applying, take some time to learn about Mamas & Papas and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mamas & Papas
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mamas & Papas.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mamas & Papas will surely appreciate.
