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- Tasks: Deliver exceptional customer service and support your team in exceeding customer expectations.
- Company: Join a dynamic Customer Contact Centre at our head office.
- Benefits: Gain valuable experience in customer care with a supportive team environment.
- Other info: 12-month fixed term contract with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
A fantastic opportunity has arisen within our Customer Contact Centre at head office for a Customer Care Senior Advisor on a 12 month fixed term contract. This role is key in delivering and ensuring a level of customer experience that exceeds our customers’ expectations when they reach out to our Customer Contact Centre.
To achieve this, your role will include, but not be limited to:
- Working with Team Managers, HR, Group Training Manager and others to identify training needs specific to all Customer Care colleagues.
- Supporting the team in delivering a first class level of customer service while maintaining a live hands-on understanding of the role of customer care advisor and the customer experience.
TO APPLY: If you would be interested in applying for this exciting Senior Advisor opportunity, simply APPLY NOW.
Customer Senior Advisor (12mth FTC) employer: Mamas & Papas
Contact Detail:
Mamas & Papas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Senior Advisor (12mth FTC)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Senior Advisor, you'll need to be clear and confident. Role-play common customer scenarios with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Senior Advisor (12mth FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Care Senior Advisor. We want to see how you can exceed customer expectations!
Showcase Your Customer Service Skills: In your written application, emphasise your experience in delivering top-notch customer service. Share specific examples that demonstrate your ability to handle various customer interactions, whether it's via email, phone, or web chat.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity as a Senior Customer Care Advisor.
How to prepare for a job interview at Mamas & Papas
✨Know the Customer Experience Inside Out
Make sure you understand what excellent customer service looks like. Research the company’s values and how they prioritise customer care. Be ready to share examples of how you've exceeded customer expectations in your previous roles.
✨Showcase Your Teamwork Skills
As a Senior Customer Care Advisor, collaboration is key. Prepare to discuss how you've worked with team managers and training staff to improve service delivery. Highlight any specific instances where your input led to better training or support for your colleagues.
✨Demonstrate Your Communication Skills
Since you'll be handling various communication channels, practice articulating your thoughts clearly. During the interview, use examples from your experience with email, phone, and web chat to illustrate how you effectively communicate with customers.
✨Prepare Questions That Show Your Interest
Think of insightful questions to ask at the end of your interview. This could be about the training processes for new advisors or how the team measures customer satisfaction. It shows you're genuinely interested in the role and eager to contribute to the team.