At a Glance
- Tasks: Assist customers with queries and provide solutions via phone and email.
- Company: Join Mamas & Papas, a leading name in baby and nursery products.
- Benefits: Enjoy free parking, subsidised meals, and 33 days holiday (pro-rata).
- Other info: Fun work environment with great career growth opportunities.
- Why this job: Be part of a caring team creating magical memories for families.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 23784 - 29070 £ per year.
For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers and award-winning manufacturers within the baby and nursery products sector. Whether our customers are shopping for a pram, a cot, baby changing table, a nice baby outfit or anything else, our award-winning products and instore service create a brand of trust and magical memories to cherish.
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them. That friendly voice on the phone, or via email, that reassuring arm as it were, to help deal and solve any scenarios with the products they’ve bought from either our stores, online or some of our other retail partners, or any queries they may have.
As a result of continued growth, we’re continually looking for additional Customer Care Advisors to join Mamas & Papas. We will provide you with a full training programme in call and email handling, systems and product knowledge, so that you can comfortably handle a variety of calls and queries that come through by phone or email. Furthermore, we will provide you as a Customer Care Advisor with a fun and creative environment to work in that will put a smile on your face for sure. Full of similarly minded, caring people, who want to help our customers the best they can.
Role Available: Temporary (37.5 hours) across 5 full days (3 month contract)
Working Hours: The working hours of a Customer Care Advisor being across Monday to Friday from 09:15 through to 17:30 with working 1 in 3 Saturdays from 09:00 to 17:00 where you get a day off in the week when you do a Saturday of either Tuesday to Friday.
If you come from a call centre or customer service background, where you genuinely put the customer first, are great at problem solving and get things done and want to be part of a globally expanding retailer and manufacturer, creating magical memories for our customers then we would love to hear from you.
How to Apply: To apply for a Customer Care Advisor opportunity, simply click through to attach your CV and complete our short application form.
How to Find Us: Our Customer Contact Centre Location: Mamas & Papas Head Office Colne Bridge Road Huddersfield SAT NAV - HD5 0RH
By Car from Huddersfield: Free onsite parking. From Leeds Road, turn left onto Oak Road, turn right onto Bradley Road/A6107, continue straight onto Colne Bridge Road, at the roundabout take the 1st exit into M&P Head Office, immediately turn left down to the barrier for the carpark.
By Bus from Huddersfield Town Centre: Catch the 202, 203, 228 or 229 from St. George’s Square to Cooper Bridge Road, turn left onto Colne Bridge Road/B6118, at the roundabout take the 1st exit into M&P Head Office, immediately turn left down to the barrier for the carpark.
By Train from Huddersfield Train Station: From Huddersfield Train Station you would need to catch the same buses to Head Office as highlighted above.
Features:
- Free onsite parking
- Subsidised canteen for breakfasts and lunches
- Games room with pool table, TVs etc
- Company Bonus scheme
- 33 days holiday for full time (pro-rata for part time)
- Health, wellbeing and family first programmes and initiatives
...plus much more. Oh and a great bunch of people to work for, with genuine career opportunities within.
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and in celebrating diversity in all its forms through our campaigns, recruitment and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.
Customer Care Advisor (3mth FTC) employer: Mamas & Papas
Mamas & Papas is an excellent employer, offering a vibrant work culture that prioritises customer service and teamwork in the heart of Leicester. Employees enjoy competitive benefits, including discounts on products, and have ample opportunities for personal and professional growth within the retail sector, making it a rewarding place to build a career in baby and children's products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor (3mth FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Mamas & Papas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Mamas & Papas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Advisor (3mth FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Mamas & Papas.
How to prepare for a job interview at Mamas & Papas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Mamas & Papas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Mamas & Papas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
