Retail People Business Partner in Crowborough

Role Purpose

Partner with Regional Managers and retail leaders to build high-performing, engaged teams across our store and concession network.

Overview

Mamas & Papas (Head Office)
Colne Bridge Road,
Huddersfield,
West Yorkshire
HD5 0RH

Role Purpose

Partner with Regional Managers and retail leaders to build high-performing, engaged teams across our store and concession network. You'll translate people strategy into practical actions that improve performance, engagement, retention and customer experience, while supporting leaders to make effective people decisions. This is a highly visible, field-based role with regular travel across the retail estate. You will need to be commutable to our Huddersfield HQ.

Role & Responsibilities

Strategic Business Partnering

Partner with Regional Managers to deliver people plans aligned to business objectives. Use people data and insights to identify opportunities and drive performance. Influence and challenge leaders to improve accountability and decision‑making. Support workforce planning and organisational change initiatives.

Talent, Performance & Capability

Drive a high-performing culture through effective performance management. Support succession planning and development of future talent. Coach and develop leaders to build capability and leadership effectiveness.

Colleague Engagement & Culture

Champion the Mamas & Papas culture, values and colleague experience. Use colleague feedback and insights to improve engagement and retention. Support change initiatives and foster an inclusive, high-performing culture.

Employee Relations

Provide expert guidance on employee relations matters and employment legislation. Coach managers through complex people issues. Proactively identify and mitigate people risks.

Knowledge, Skills & Experience

• HR Business Partner or People Partner experience in a multi-site retail, hospitality or customer-facing environment.
• Strong employee relations and UK employment law knowledge.
• Experience coaching and influencing leaders.
• Commercially minded with strong analytical and problem-solving skills.
• Desirable
• CIPD qualified (or working towards qualification).
• Experience supporting organisational change and transformation.
• Knowledge of talent and succession planning frameworks.

We're a business that cares. Here's just some of our benefits on offer;

• Company Car Allowance
• 33 days holiday, increasing up to 40 with service.
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
• Subsidised health & critical illness cover and insurances
• Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
• Supportive Foster Care & Carers Leave offering
• Support for Loss and Bereavement
• A Menopause Friendly Employer
• Employee Recognition and Appreciation Schemes

At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope.

• Oh, and a great bunch of people to work with too.

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