At a Glance
- Tasks: Provide first-line IT support and manage service desk incidents.
- Company: Mamas & Papas, a trusted global brand for nursery products.
- Benefits: 33 days holiday, company bonuses, and significant staff discounts.
- Other info: Hybrid working, great team culture, and excellent career growth opportunities.
- Why this job: Kickstart your IT career in a supportive and inclusive environment.
- Qualifications: Interest in IT support and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Mamas & Papas is a brand recognised around the world. For over 40 years we have designed and made award winning nursery/baby products from prams, to cots, to baby changing tables, to baby clothing, toys & gifts and so on. We sell our products to over 30 countries around the world. Within the UK we also have a portfolio of over 30 Mamas & Papas shops. We are a brand of trust, and a brand of choice for an incredible community of new, expectant and hopeful parents.
Based at our Head Office on the outskirts of Huddersfield (HD5 0RH), this role of Junior IT Support Technician will be responsible for service excellence as a first point of contact for all internal and external IT support incidents and requests. Providing IT support and resolution via multiple channels including phone, email and in person. This opportunity will primarily involve service desk administration and 1st line support, strengthening the skills of someone with an interest, capabilities and desire to generate a career within IT Support.
Responsibilities
- Provide first‑line IT support via phone, email and in person.
- Manage and administer the service desk.
- Triage and resolve IT incidents and service requests.
Commitment to Diversity and Inclusion
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and in celebrating diversity in all its forms through our campaigns, recruitment and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.
Benefits
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes.
- Company Bonus Schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online.
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub.
- Subsidised health & critical illness cover and insurances.
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & fertility, surrogacy, paternity, adoption, shared parental leave).
- Supportive Foster Care & Carers Leave offering.
- Support for Loss and Bereavement.
- A Menopause Friendly Employer.
- Employee Recognition and Appreciation Schemes.
At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope. Great team of people to work with.
Work Environment
Hybrid flexi working of 3 days in the office. Flexi‑time schemes based around core working hours whether in the office or working from home. Free car parking, Prayer & Contemplation room, subsidised canteen, free tea & coffee, Games & TV rooms & much more.
How to Apply
To apply, click "Apply Now" to download your CV or cover sheet and complete a short application form.
Junior IT Support Technician in Crowborough employer: Mamas & Papas
Mamas & Papas is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and growth. With generous benefits such as up to 40 days of holiday, flexible working arrangements, and a commitment to diversity, employees can thrive both personally and professionally. Located in Huddersfield, the company fosters a collaborative culture where team members are valued and recognised for their contributions, making it an ideal place for those looking to build a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Technician in Crowborough
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We think you need these skills to ace Junior IT Support Technician in Crowborough
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Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
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How to prepare for a job interview at Mamas & Papas
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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