At a Glance
- Tasks: Assist customers via phone and email, resolving queries and complaints.
- Company: Join Mamas & Papas, a leading brand in baby products.
- Benefits: Enjoy 33 days holiday and a company bonus scheme.
- Other info: Flexible hours with training provided to enhance your skills.
- Why this job: Gain valuable experience in customer service while working part-time.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 € per hour.
Mamas & Papas is seeking a Customer Care Advisor to join their Contact Centre in Huddersfield. This temporary role consists of 22.5 hours per week across three full days, with training provided in call and email handling and product knowledge.
The successful candidate will handle customer queries via phone and email, resolving complaints and using company systems for accurate solutions.
The position offers benefits including 33 days holiday and a company bonus scheme.
Hybrid Customer Care Advisor – Part-Time (22.5h) in Crowborough employer: Mamas & Papas
Mamas & Papas is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 33 days of holiday and a company bonus scheme, employees are encouraged to grow within the organisation while enjoying a balanced work-life schedule in the vibrant town of Huddersfield.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Care Advisor – Part-Time (22.5h) in Crowborough
✨Tip Number 1
Make sure you research Mamas & Papas before your interview. Knowing their products and values will help us stand out as a candidate who truly cares about the brand.
✨Tip Number 2
Practice common customer service scenarios. We can role-play with friends or family to get comfortable handling queries and complaints, which is key for this Customer Care Advisor role.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through phone or email, we need to demonstrate that we can convey information clearly and effectively.
✨Tip Number 4
Apply through our website for the best chance of landing the job. It shows initiative and gives us a direct line to the hiring team at Mamas & Papas!
We think you need these skills to ace Hybrid Customer Care Advisor – Part-Time (22.5h) in Crowborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Care Advisor role. Highlight any relevant experience you have in handling customer queries and resolving complaints. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be helping customers with their queries!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mamas & Papas
✨Know the Company Inside Out
Before your interview, take some time to research Mamas & Papas. Understand their products, values, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Customer Scenarios
Since you'll be handling customer queries, it’s a good idea to prepare for common scenarios you might face. Think about how you would resolve complaints or answer product-related questions. Practising these responses can boost your confidence during the interview.
✨Showcase Your Communication Skills
As a Customer Care Advisor, clear communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from past experiences where you successfully resolved issues or helped customers, highlighting your ability to communicate effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows that you’re engaged and eager to learn more about how you can contribute to the team.
