At a Glance
- Tasks: Assist customers with queries via phone and email, ensuring top-notch service.
- Company: Join Mamas & Papas, a leading name in baby and nursery products.
- Benefits: Enjoy 33 days holiday, company bonuses, and staff discounts.
- Other info: Flexible hybrid working model with excellent career development opportunities.
- Why this job: Make a difference in customers' lives while gaining valuable experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
For over 40 years Mamas & Papas has grown to become one of the most globally recognised retailers and award‑winning manufacturers in the baby & nursery products sector.
As we continue to grow, we are looking for Customer Care Advisors to join our Contact Centre, based at our Head Office on the outskirts of Huddersfield. You will receive comprehensive training in call and email handling, systems and product knowledge, and will handle a variety of customer calls and queries via phone and email. The role is temporary – 22.5 hours per week across three full days, 6‑month contract.
Responsibilities- Handle inbound calls and emails from customers regarding product queries and issues.
- Resolve customer complaints and questions to the highest standard.
- Use company systems and knowledge base to find accurate solutions.
- Work Monday to Friday 09:15–17:30 and one Saturday in each three‑week cycle (09:00–17:00), earning a day off during the week.
- Experience in a call centre or customer service role, with a customer‑first attitude.
- Strong problem‑solving skills and ability to get things done.
- Good communication skills in English.
Head Office: Colne Bridge Road, Huddersfield, HD5 0RH. Flexible working with a hybrid model (3 days in office) and core working hours as part of a flexi‑time scheme.
How to ApplyAttach your CV and complete our short application form via the provided link.
Benefits- 33 days holiday, pro‑rata for part‑time.
- Company bonus scheme.
- Subsidised canteen for breakfasts and lunches.
- Free on‑site parking.
- Health and wellbeing programmes.
- Various staff discounts and external benefits.
- Family‑friendly leave policies (including maternity, IVF & fertility, adoption, shared parental leave).
We are committed to championing people of all cultures, ethnicities and gender preferences and celebrating diversity. Inclusion is essential to move forward together.
Customer Care Advisor (6mth FTC) in Crowborough employer: Mamas & Papas
Mamas & Papas is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With comprehensive training for Customer Care Advisors and a flexible hybrid working model, staff enjoy a healthy work-life balance alongside generous benefits such as 33 days of holiday and family-friendly leave policies. Located in Huddersfield, the company fosters a diverse and inclusive environment, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor (6mth FTC) in Crowborough
✨Tip Number 1
Get to know Mamas & Papas! Research their products and values so you can show genuine interest during your interview. This will help us stand out as a candidate who truly cares about the brand.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer queries, we should be ready to demonstrate our ability to communicate clearly and effectively. Role-play common scenarios with a friend to build confidence.
✨Tip Number 3
Prepare for problem-solving questions! Think of examples from past experiences where we successfully resolved issues. This will show that we have the right mindset for a customer-first approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how our skills match the Customer Care Advisor role perfectly.
We think you need these skills to ace Customer Care Advisor (6mth FTC) in Crowborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how you’ve handled customer queries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Mamas & Papas and how your skills align with the Customer Care Advisor role. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves handling calls and emails, make sure your written application reflects your strong communication skills. Use clear language and check for any typos – we love attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Mamas & Papas
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with Mamas & Papas and their products. Understanding their customer care philosophy and the types of queries they handle will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Be ready to share specific examples from your past experiences in customer service or call centre roles. Highlight how you've resolved complaints or handled difficult situations, as this will demonstrate your problem-solving skills and customer-first attitude.
✨Practice Your Communication
Since good communication skills are key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and approach to customer care.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the team.
