At a Glance
- Tasks: Assist customers with queries and provide solutions via phone and email.
- Company: Join Mamas & Papas, a leading name in baby products for over 40 years.
- Benefits: Enjoy 33 days holiday, flexible working, and great staff discounts.
- Other info: Fun work environment with opportunities for growth and development.
- Why this job: Be part of a caring team creating magical memories for families.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 23850 - 29150 £ per year.
Overview
For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers & award winning manufacturers within the baby & nursery products sector.
Whether our customers are shopping for a pram, a cot, baby changing table, a nice baby outfit or anything else our award winning products & instore service, creates a brand of trust & magical memories to cherish.
Customer Care / Contact Centre / Call Centre
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them.
That friendly voice on the phone, (or via email), that reassuring arm as it were, to help deal & solve any scenarios with the products they’ve bought from either our stores, online or some of our other retail partners, or any queries they may have.
The Role of CUSTOMER CARE ADVISOR
As a result of continued growth, we’re continually looking for additional CUSTOMER CARE ADVISOR (s) to join Mamas & Papas.
We will provide you with a full training program in call and email handling, systems & product knowledge, so that you can comfortably handle a variety of calls & queries that come through by phone or email.
Furthermore, we will provide you as a CUSTOMER CARE ADVISOR with a fun and creative environment to work in that will put a smile on your face for sure.
Full of similarly minded, caring people, who want to help our customers the best they can.
- Role(s) available
- Permanent (22.5 hours) across 3 full days with 1 in 3 Saturdays.
- Working hours
The working hours of a Customer Care Advisor being across Monday to Friday from 09:15 through to 17:30 with working 1 in 3 Saturdays from 09:00 to 17:00 where you get a day off in the week when you do a Saturday of either Tues-Fri.
If you come from a call centre or customer service background, where you genuinely put the customer first, are great at problem solving and gets things done and want to be part of a globally expanding retailer and manufacturer, creating magical memories for our customers then we would love to hear from you....
HOW TO FIND US
Our Customer Contact Centre Location
- Mamas & Papas Head Office
- Colne Bridge Road
- Huddersfield
- SAT NAV -HD5 0RH
- By Car
- (Free onsite parking)
- From Leeds Road
- Turn left onto Oak Road
- Turn Right onto Bradley Road/A6107
- Continue straight onto Colne Bridge Road
- At the roundabout take the 1st exit into M&P Head Office
- Immediately turn left down to the barrier for the carpark
- By Bus from Huddersfield Town Centre
- Catch the 202, 203, 228 or 229 from St. George’s Square to Cooper Bridge Road
- Turn left onto Colne Bridge Road/B6118
- At the roundabout take the 1st exit into M&P Head Office
- Immediately turn left down to the barrier for the carpark
- By Train
From Huddersfield Train Station you would need to catch the same buses to Head Office as highlighted above.
- Features
- Free onsite parking
- Subsidised canteen for breakfasts and lunches
- Games room with pool table, TVs etc
- Company Bonus scheme
- 33 days holiday for full time (pro-rata for part time)
- Health, wellbeing an family first programs and initiatives.
- plus much much more.
- Diversity and Inclusion
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and in celebrating diversity in all its forms through our campaigns, recruitment and our actions.
We strongly believe in the power of inclusivity to help us all move forward in life.
Benefits
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave offering
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
- At Mamas & Papas, we're a business for the future.
Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that's sustainable - one that is full of opportunity and hope.
- Oh, and a great bunch of people to work with too.
- We also operate at Head Office
- Hybrid flexi office working with 2 days working from home
- Flexi-time schemes based around core working hours whether in the office, or working from home
- Plus, free car parking, Prayer & Contemplation room, subsidised canteen, free tea & coffee, Games & TV rooms & much more.
- (NB*: All benefits subject to individual schemes criteria & terms)
- #J-18808-Ljbffr
Customer Care Advisor (3 Days) in Crowborough employer: Mamas & Papas
Mamas & Papas is an excellent employer, offering a vibrant work culture that prioritises customer service and teamwork in the heart of Leicester. Employees enjoy competitive benefits, including discounts on products, and have ample opportunities for personal and professional growth within the retail sector, making it a rewarding place to build a career in baby and children's products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor (3 Days) in Crowborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mamas & Papas and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mamas & Papas and let us see your personality shine through!
We think you need these skills to ace Customer Care Advisor (3 Days) in Crowborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mamas & Papas.
Get Familiar with Our Brand:Before applying, take some time to learn about Mamas & Papas and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mamas & Papas
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mamas & Papas.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mamas & Papas will surely appreciate.
