At a Glance
- Tasks: Lead a team to create magical shopping experiences for parents and their little ones.
- Company: Join Mamas & Papas, an award-winning retailer dedicated to supporting families.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive workplace culture.
- Other info: Flexible hours with opportunities for personal growth in a friendly team.
- Why this job: Be the heart of our store, making memorable moments for families every day.
- Qualifications: Retail experience and a passion for exceptional customer service are essential.
The predicted salary is between 24995 - 30549 £ per year.
Overview
Crawley (Mamas & Papas at NEXT)
Mamas & Papas at NEXT store
Unit 1a, County Oak Retail Park, London Rd
Crawley
RH11 7XN
- Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust.
Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby's 1st birthday, whatever it may be, magical moments they'll cherish forever.
THE ROLE OF STORE SUPERVISOR
Our SUPERVISORS are our ambassadors of these magical moments, & the heart of our award winning business.
Here at Mamas & Papas we are expanding our own family by looking for an amazing SUPERVISOR to be based at our beautiful Mamas & Papas Crawley store, leading a small team of Sales Consultants, working closley with the Mamas & Papas store Manager or Management teams to achieve store results & incredible customer experience.
- Store Supervisor opportunity covering 22 hours per week, across 4 days, shifts being
- Role & Responsibilities
- Support the Store and Deputy Manager in driving sales, profitability and overall store performance.
- Analyse sales trends and KPIs, identifying opportunities to improve commercial results and customer experience.
- Lead by example on the shop floor, delivering exceptional customer service and sales excellence.
- Ensure visual merchandising standards and store presentation are maintained to the highest level.
- Coach, develop and motivate team members to maximise individual and team performance.
- Support the onboarding and training of new employees, helping to create a positive and engaging workplace culture.
- Help communicate company initiatives, objectives and key updates to the wider store team.
- Ensure compliance with company policies and procedures, including stock control, cash handling, payroll and Health & Safety.
- Support operational activities, including stock deliveries and maintaining efficient back-of-house standards.
- Act as a role model for customer service, teamwork and operational excellence across the store.
- Knowledge Skills & Experience
- Experience of working within a retail environment
- Experience providing first-class customer experience
- Shows commitment to the company and enthusiasm for their role and goes above and beyond where required
- High level of energy and enthusiasm.
- Working on own initiative
- Passionate and eager to deliver first class skills customer service
- We're a Business that cares, so here's just some of our Benefits on offer
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave offering
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
- At Mamas & Papas, we’re a business for the future.
Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope - want to see how we are going about it?
- Visit our website and view our \"For the Future\" commitment
- Oh, and a great bunch of people to work with too.
- (NB*: All benefits subject to individual schemes criteria & terms)
We're Award Winning!!
- WINNERS: 2023 Retail Week \"Best Retailer\" under £250m
- WINNERS: 2022 Retail Gazette \"Best Game Changer Retailer\" under £500m
Retail Store Supervisor/Team Leader in Crawley employer: Mamas & Papas
Mamas & Papas is an excellent employer, offering a vibrant work culture that prioritises customer service and teamwork in the heart of Leicester. Employees enjoy competitive benefits, including discounts on products, and have ample opportunities for personal and professional growth within the retail sector, making it a rewarding place to build a career in baby and children's products.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Supervisor/Team Leader in Crawley
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Mamas & Papas, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Store Supervisor/Team Leader in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Mamas & Papas that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Mamas & Papas will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Mamas & Papas and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Mamas & Papas
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Mamas & Papas, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Mamas & Papas!
