At a Glance
- Tasks: Lead a team to create magical moments for new and expectant parents.
- Company: Join the award-winning Mamas & Papas, the UK's largest baby products retailer.
- Benefits: Enjoy job security, creative freedom, and a supportive work environment.
- Other info: Embrace diversity and inclusivity in a growing company.
- Why this job: Be part of an exciting new store opening and make a real impact.
- Qualifications: Experience in retail management or customer service with a passion for creating great experiences.
The predicted salary is between 25000 - 30000 £ per year.
Not often do roles pop up where you can put smiles on so many faces, creating magical moments your customers will cherish forever.
*Not often do roles come up where you’re encouraged to be proactive, be different in putting a store on a map.
*Not often do roles pop up for a retailer actually opening new sites in the current market, where you can make a store your own, with freedom & job security.
.... Well here's one for you.
At Mamas & Papas we’re not only the award winning No.1 brand in baby & nursery products but we’re also the UK’s largest specialist baby/nursery products retailer with Mamas & Papas stores & sites all over the UK and Ireland.
Through amazing & continued brand growth, we’ve been opening up more and more of our beautiful little Mamas & Papas concession stores and now a partnership with Marks & Spencers (M&S).
We’re therefore looking to recruit a CONCESSION STORE MANAGER for a NEW Mamas & Papas concession store in Colney within M&S, leading, inspiring & developing your Mamas & Papas concession team of 8 to create these magical moments for an incredible community of new & expectant parents across Colney & surrounding areas.
These mini stores are perfect for an Assistant Manager or Deputy Manager from a true customer experience perspective looking to take that step up into running their own store & team, their way.
Or, a current Store Manager, passionate about customer experience, with so many ideas, wanting to work for a business in growth that’s not afraid to try new things.
If you are either of these… don’t hesitate…. apply now for a member of the recruitment team to give you a call to help bring this opportunity to life.
APPLY NOW, don’t miss out.
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We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions.
We strongly believe in the power of inclusivity to help us all move forward in life
Concession Store Manager (Mamas & Papas at M&S) - New Store Opening employer: Mamas & Papas
Mamas & Papas is an excellent employer, offering a vibrant work culture that prioritises customer service and teamwork in the heart of Leicester. Employees enjoy competitive benefits, including discounts on products, and have ample opportunities for personal and professional growth within the retail sector, making it a rewarding place to build a career in baby and children's products.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Store Manager (Mamas & Papas at M&S) - New Store Opening
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mamas & Papas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mamas & Papas!
We think you need these skills to ace Concession Store Manager (Mamas & Papas at M&S) - New Store Opening
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mamas & Papas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mamas & Papas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mamas & Papas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mamas & Papas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
