At a Glance
- Tasks: Lead a team to create magical shopping experiences for parents and their little ones.
- Company: Join Mamas & Papas, a friendly and award-winning retail brand.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Work in a diverse and inclusive team with great career growth opportunities.
- Why this job: Be the heart of our store and make unforgettable moments for families.
- Qualifications: Retail supervision experience and a positive, service-oriented attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Our store teams are the warm arm of reassurance, the friendly face to offer incredible product insight, product knowledge and trust. Whether it is our in‑store personal shopping experiences, car seat consultations, in‑store parent‑to‑be events, or someone to help guide our customers along their unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for a baby’s first birthday creates magical moments they’ll cherish forever.
The Role of Store Supervisor
Our Supervisors are ambassadors of these magical moments and the heart of our award‑winning business. Here at Mamas & Papas we are expanding our family by looking for an amazing Supervisor to be based at our beautiful Mamas & Papas Cheltenham store, leading a small team of Sales Consultants, working closely with the store Manager or Management teams to achieve store results and an incredible customer experience.
Key Responsibilities
This Store Supervisor opportunity covers 20 hours per week over 3 days as follows:
- Monday 11.00‑20.00
- Saturday 10.00‑19.00
- Sunday 10.00‑16.30
If you come from a retail supervisor or senior sales assistant background and love putting a smile on customers’ faces, leaving them with magical moments they’ll never forget, can lead a team by example and support, then we’d love to hear from you.
Qualifications & Experience
Experience in retail supervision or senior sales assistance is required. A positive, service‑orientated attitude and ability to lead a small team are essential.
Benefits
- 33 days holiday, increasing to 40 with service.
- Buy & Sell holiday schemes.
- Company bonus schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops and online.
- Ongoing offers and discounts across a variety of external organisations, from holidays, travel, restaurants, gifts and services through our Benefits Hub.
- Subsidised health & critical illness cover and insurances.
- Supportive family‑related leave policies, including enhanced pay for maternity, IVF & fertility, surrogacy, paternity, adoption, shared parental leave.
- Supportive foster care and carer leave offering.
- Support for loss and bereavement.
- A menopause‑friendly employer.
- Employee recognition and appreciation schemes.
At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – full of opportunity and hope.
Want to see how we are going about it? Visit our website and view our "For the Future" commitment. Oh, and a great bunch of people to work with too.
Commitment to Diversity and Inclusion
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.
Awards
- 2024 – Retail Week "Happiest Retailer to Work For" finalist.
- 2023 – Retail Week "Best Retailer" winner under £250m.
- 2022 – Retail Gazette "Best Game Changer Retailer" winner under £500m.
Store Location
Mamas & Papas Cheltenham – Gallagher Retail Park, 1a‑1b, Cheltenham, Gloucestershire, GL51 9RR – part of Mamas & Papas at NEXT.
Retail Store Supervisor/Team Leader in Cheltenham employer: Mamas & Papas
At Mamas & Papas, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member. Our Cheltenham store is not just a place to work; it's a community where you can grow professionally while creating magical moments for our customers. With generous benefits like 33 days of holiday, significant staff discounts, and a commitment to employee well-being, we ensure that our team feels valued and empowered every day.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Supervisor/Team Leader in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, spend some time on the Mamas & Papas website. Familiarise yourself with their values, products, and commitment to customer experience. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Retail Store Supervisor, you'll be leading a team and interacting with customers daily. Think of examples from your past experiences where you've made a positive impact on customers or supported your team. Share these stories during your interview to highlight your leadership abilities.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and understand the importance of presentation in a customer-facing role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Mamas & Papas team!
We think you need these skills to ace Retail Store Supervisor/Team Leader in Cheltenham
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Share specific examples of how you've created magical moments for customers in the past. We want to see that you genuinely care about making their experiences unforgettable.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your experience in retail supervision or as a senior sales assistant, and don’t forget to mention any leadership skills. We’re looking for someone who can lead by example, so show us how you’ve done that before!
Be Authentic:We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique story and what makes you the perfect fit for our team at Mamas & Papas. Remember, we’re all about creating a warm and welcoming environment.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Mamas & Papas
✨Know the Brand Inside Out
Before your interview, make sure you research Mamas & Papas thoroughly. Understand their products, values, and commitment to customer experience. This will not only help you answer questions confidently but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you motivated your team to achieve great results and create memorable customer experiences.
✨Emphasise Customer-Centric Attitude
Mamas & Papas is all about creating magical moments for customers. Be ready to discuss how you've gone above and beyond to ensure customer satisfaction in previous roles. Share specific stories that demonstrate your service-oriented mindset and ability to connect with customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the store's goals, team dynamics, or how they measure success in customer experience. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
