At a Glance
- Tasks: Lead a team to create magical shopping experiences for parents and their little ones.
- Company: Join Mamas & Papas, a celebrated retailer known for its supportive culture.
- Benefits: Enjoy 33 days holiday, staff discounts, and a company bonus scheme.
- Other info: Flexible hours with a supportive team and great career growth opportunities.
- Why this job: Be the heart of our award-winning business and make memorable moments for families.
- Qualifications: Retail supervisory experience and a passion for customer satisfaction.
The predicted salary is between 12 - 15 £ per hour.
Our store teams are the warm arm of reassurance and the friendly face that offers incredible product insight, product knowledge, and trust. Whether it is our in‑store personal shopping experiences, car seat consultations, in‑store parent‑to‑be events, or helping customers along their unique parenting journey, our amazing store teams make buying that first pram, cot, baby changing table or outfit for a baby’s first birthday a magical moment to cherish forever.
The Role of Store Supervisor
Our SUPERVISORS are ambassadors of these magical moments and the heart of our award‑winning business. At Mamas & Papas we are expanding our family by looking for an amazing SUPERVISOR based at our beautiful Mamas & Papas Chelmsford store, who will lead a small team of Sales Consultants and work closely with the store manager or management team to achieve store results and provide an incredible customer experience.
Responsibilities
- Lead a small team of Sales Consultants.
- Work closely with the store manager or management teams to achieve store results.
- Deliver an excellent customer experience.
Requirements
- Experience as a retail supervisor or senior sales assistant.
- Passion for putting smiles on customers’ faces and creating memorable moments.
- Ability to lead a team by example and provide support.
Contract & Hours
20 hours per week, across 4 days. Includes either Saturdays, Sundays, or both, on a 3‑month fixed‑term contract.
To Apply
Download your CV and complete our short Mamas & Papas application form (2 minutes max).
Benefits
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes.
- Company bonus schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online.
- Ongoing offers & discounts across a variety of external organisations (holidays, travel, restaurants, gifts & services, etc.) through our Benefits Hub.
- Subsidised health & critical illness cover and insurances.
- Supportive family‑related leave policies (including enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave).
- Supportive Foster Care & Carers Leave offering.
- Support for loss and bereavement.
- A menopause‑friendly employer.
- Employee recognition and appreciation schemes.
At Mamas & Papas, we’re a business for the future. Every day, we help welcome a new generation of children into the world and we want them to grow up in a world that’s sustainable – full of opportunity and hope. Great team to work with.
Award Recognition
- Winner 2024 Retail Week – "Happiest Retailer to Work For" (Finalist).
- Winner 2023 Retail Week – "Best Retailer" under £250m.
- Winner 2022 Retail Gazette – "Best Game Changer Retailer" under £500m.
Location
Chelmer Road Chelmer Village Retail Park, Unit GChelmsfordCM2 6XE
Retail Store Supervisor/Team Leader (3mth FTC) in Chelmsford employer: Mamas & Papas
At Mamas & Papas, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that celebrates diversity. Our Chelmsford store is not just a workplace; it's a community where our team members are empowered to create magical moments for families while enjoying generous benefits such as 33 days of holiday, significant staff discounts, and comprehensive health support. Join us in making a difference in the lives of parents and children, all while being part of an award-winning team recognised for its commitment to employee happiness and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Supervisor/Team Leader (3mth FTC) in Chelmsford
✨Tip Number 1
Get to know the company! Before your interview, dive into Mamas & Papas' values and culture. This way, you can show how your passion for creating magical moments aligns perfectly with their mission.
✨Tip Number 2
Practice your people skills! As a potential supervisor, you'll need to lead by example. Think of examples from your past where you've made customers smile or helped a team member shine, and be ready to share those stories.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look the part of a retail leader. A smart, approachable outfit will help you feel confident and ready to impress.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you're serious about joining the Mamas & Papas family. Plus, we love seeing applications come directly from our site!
We think you need these skills to ace Retail Store Supervisor/Team Leader (3mth FTC) in Chelmsford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for creating memorable moments shine through. We want to see how much you care about making customers smile and how you can bring that energy to our team.
Tailor Your CV:Make sure your CV is tailored to the role of Retail Store Supervisor. Highlight any relevant experience leading teams or providing excellent customer service. We love seeing how your past experiences align with what we do at Mamas & Papas!
Keep It Concise:We appreciate a straightforward application! Keep your answers clear and concise, focusing on your key achievements and skills. Remember, we’re looking for quality over quantity, so make every word count.
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and it ensures your application goes straight to us. We can’t wait to read what you have to say and hopefully welcome you to our amazing team!
How to prepare for a job interview at Mamas & Papas
✨Know the Brand Inside Out
Before your interview, make sure you research Mamas & Papas thoroughly. Understand their products, values, and what makes them unique in the retail space. This will not only help you answer questions confidently but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a potential Store Supervisor, it's crucial to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can inspire and motivate others to create those magical moments for customers.
✨Emphasise Customer Experience
Mamas & Papas is all about creating memorable moments for customers. Be ready to discuss how you’ve gone above and beyond to enhance customer experiences in previous roles. Share specific stories that illustrate your passion for customer service and how you can contribute to their mission.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, store goals, or how they measure success in customer satisfaction. This shows you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
