At a Glance
- Tasks: Provide first-line IT support and service excellence for internal and external requests.
- Company: Join Mamas & Papas, a trusted global brand in baby products.
- Benefits: Enjoy 33 days holiday, staff discounts, and flexible working arrangements.
- Other info: Hybrid working with a fun office culture and great team spirit.
- Why this job: Kickstart your IT career in a supportive and innovative environment.
- Qualifications: Interest in IT support and strong communication skills.
The predicted salary is between 22000 - 28000 £ per year.
Mamas & Papas is a brand recognised around the world. For over 40 years we have designed and made award winning nursery/baby products from prams, to cots, to baby changing tables, to baby clothing, toys & gifts and so on. We sell our products to over 30 countries around the world. Within the UK we also have a portfolio of over 30 Mamas & Papas shops. We are a brand of trust, and a brand of choice for an incredible community of new, expectant and hopeful parents.
This role will be responsible for service excellence as a first point of contact for all internal and external IT support incidents and requests. Providing IT support and resolution via multiple channels including phone, email and in person. This exciting opportunity will primarily involve service desk administration and 1st line support, strengthening the skills of someone with an interest, capabilities and desire to generate a career within IT Support.
Benefits:
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes.
- Company Bonus Schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online.
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub.
- Subsidised health & critical illness cover and insurances.
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave).
- Supportive Foster Care & Carers Leave offering.
- Support for Loss and Bereavement.
- A Menopause Friendly Employer.
- Employee Recognition and Appreciation Schemes.
At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope.
Working Arrangements:
- Hybrid flexi working of 3 days in the office.
- Flexi-time schemes based around core working hours whether in the office, or working from home.
- Free car parking, Prayer & Contemplation room, subsidised canteen, free tea & coffee, Games & TV rooms & much more.
NB: All benefits subject to individual schemes criteria & terms.
Junior IT Support Technician in Huddersfield employer: Mamas & Papas Limited
Mamas & Papas is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With generous benefits such as up to 40 days of holiday, flexible working arrangements, and a commitment to family-friendly policies, employees can thrive both personally and professionally. Located on the outskirts of Huddersfield, the company fosters a collaborative environment where team members are valued and recognised for their contributions, making it an ideal place for those looking to build a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Technician in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT or at Mamas & Papas. A friendly chat can lead to insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for that interview! Research common IT support questions and practice your answers. We want you to show off your problem-solving skills and enthusiasm for tech – it’s all about making a great first impression!
✨Tip Number 3
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is always a plus!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Junior IT Support Technician in Huddersfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior IT Support Technician role. Highlight any relevant experience or skills that match the job description, like service desk administration or IT support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for Mamas & Papas. Keep it friendly and professional – we love a personal touch!
Be Clear and Concise:When filling out the application form, be clear and concise in your answers. We appreciate straightforward responses that get to the point. Remember, we're looking for someone who can communicate effectively, just like you'll need to do in the role!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Mamas & Papas!
How to prepare for a job interview at Mamas & Papas Limited
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals. Understand common troubleshooting steps for hardware and software issues, as well as familiarise yourself with the tools and systems Mamas & Papas might use. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
As a Junior IT Support Technician, you'll be the first point of contact for support requests. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, whether it’s through role-playing scenarios or discussing past experiences.
✨Research the Company Culture
Mamas & Papas values a supportive and family-friendly environment. Take some time to understand their mission and values. Be ready to discuss how your personal values align with theirs, and think about how you can contribute to their positive workplace culture.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This not only shows your interest but also helps you gauge if this is the right fit for you.
