At a Glance
- Tasks: Assist customers with queries via phone and email, ensuring a positive experience.
- Company: Join Mamas & Papas, a trusted name in baby products for over 40 years.
- Benefits: Enjoy free parking, subsidised meals, and generous holiday allowances.
- Other info: Flexible hybrid working and a fun, supportive environment await you.
- Why this job: Be part of a caring team that makes magical memories for families.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 12 - 14 £ per hour.
For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers and award-winning manufacturers within the baby and nursery products sector. Whether our customers are shopping for a pram, a cot, baby changing table, a nice baby outfit or anything else, our award-winning products and instore service create a brand of trust and magical memories to cherish.
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them. That friendly voice on the phone, or via email, is a reassuring arm to help deal with and solve any scenarios with the products they’ve bought from either our stores, online or some of our other retail partners, or any queries they may have.
Role of Customer Care Advisor
We are continually looking for additional Customer Care Advisors to join Mamas & Papas. We will provide a full training programme in call and email handling, systems and product knowledge, so that you can comfortably handle a variety of calls and queries that come through by phone or email. We will provide you with a fun and creative environment to work in that will put a smile on your face for sure, full of similarly minded, caring people who want to help our customers the best they can.
Contract & Hours
Temporary 22.5 hours across three full days (6 month contract) Monday to Friday 09:15 to 17:30, 1 in 3 Saturdays 09:00 to 17:00 with a day off in the week when you do a Saturday, either Tuesday to Friday.
Responsibilities
- Handle a variety of customer calls and emails.
- Resolve customer queries and issues.
- Problem solve and get things done while putting the customer first.
Qualifications
Experience in a call centre or customer service background, with a genuine focus on putting the customer first and strong problem-solving skills.
Benefits
- Free onsite parking.
- Subsidised canteen for breakfasts and lunches.
- Games room with pool table, TVs etc.
- Company bonus scheme.
- 33 days holiday for full time (pro-rata for part time), increasing up to 40 with service.
- Buy & Sell holiday schemes.
- Employer pension contribution from day 1 enrolment.
- Significant staff discounts for family & friends from our shops & online.
- Ongoing offers & discounts across a variety of external organisations.
- Subsidised health & critical illness cover and insurances.
- Supportive family related leave policies.
- Supportive Foster Care & Carers Leave.
- Support for loss and bereavement.
- A menopause friendly employer.
- Employee recognition and appreciation schemes.
- Hybrid flexi working of 3 days in the office and flexi-time schemes based around core working hours.
Inclusive Workplace
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns, recruitment and our actions.
Hybrid Customer Care Advisor - Part-Time (22.5h) in Huddersfield employer: Mamas & Papas Limited
Mamas & Papas is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee well-being and growth. With comprehensive training, flexible working arrangements, and generous benefits including 33 days holiday (pro-rata for part-time), staff discounts, and a commitment to diversity, we ensure our Customer Care Advisors thrive in a fulfilling environment while making meaningful connections with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Care Advisor - Part-Time (22.5h) in Huddersfield
✨Tip Number 1
Get to know the company! Before your interview, dive into Mamas & Papas' values and products. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Care Advisor and how you'd handle them. Role-playing with a friend can really boost your confidence for those tricky questions.
✨Tip Number 3
Be yourself during the interview! Mamas & Papas is all about creating a friendly and caring environment, so let your personality shine through. Show them how you can bring a smile to customers' faces!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Hybrid Customer Care Advisor - Part-Time (22.5h) in Huddersfield
Some tips for your application 🫡
Show Your Customer Care Skills:When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've put customers first and solved their problems, so share specific examples that showcase your skills!
Be Yourself:We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. Whether it’s a fun anecdote or a personal touch, showing who you are can really help us get to know you better.
Tailor Your Application:Make sure to tailor your application to the role of Customer Care Advisor. Use keywords from the job description and relate your experiences directly to the responsibilities mentioned. This shows us that you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Mamas & Papas Limited
✨Know the Brand
Before your interview, take some time to research Mamas & Papas. Understand their products, values, and what makes them stand out in the baby and nursery sector. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about customer care, prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Be ready to discuss how you put the customer first and how you approach problem-solving.
✨Practice Common Scenarios
Think about common customer queries or complaints that might come up in a call centre environment. Practise how you would handle these situations calmly and effectively. This will not only boost your confidence but also demonstrate your readiness for the role.
✨Be Yourself and Stay Positive
Mamas & Papas values a friendly and caring atmosphere, so let your personality shine through during the interview. Smile, be enthusiastic, and show that you’re excited about the opportunity to help customers create magical memories with their products.
