At a Glance
- Tasks: Deliver engaging product training across stores to enhance customer experience.
- Company: Join Mamas & Papas, a leading brand passionate about supporting parents.
- Benefits: Enjoy 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by empowering colleagues with product knowledge and skills.
- Qualifications: Experience in retail training or coaching, with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Field Based role covering our store estate across the Midlands, south, inner or outer London plus south east and south west of the UK.
Overview
Here at Mamas & Papas, our purpose is to inspire and support parents in becoming the best parents they can be: confident, capable & loving life with their little ones. Our passion for parenting exists in everything we do. It’s evident in the advice we source, the products we design, & the experiences we offer. We’re an award-winning, global omni-channel shopping experience with products at the core of our brand. Due to continued growth & investment, we are looking to recruit a field-based Product Trainer to support across our Central/Midlands and Southern UK retail estate.
Role Overview
The Field Product Trainer is responsible for delivering high-quality, engaging product and service training across the store estate, ensuring colleagues have the knowledge, confidence, and skills to deliver an exceptional customer experience. Reporting directly to the Lead Product Training Manager, this role plays a critical part in embedding product expertise, emotional selling techniques, and premium service behaviours at store level. Working closely with Store Managers, brand partners, and the Lead Product Training Manager, the Field Product Trainer ensures all training activity is aligned with business priorities, product launches, and the wider training strategy.
Qualifications
If you come from a background in delivering training or coaching in a retail or fast-paced customer-facing environment, ideally in product training or capability development whether facilitating engaging workshops or group learning sessions, and are able to travel on a daily basis across a wide geographical area of the Midlands, we would love to hear from you.
Benefits
- 33 days holiday, increasing up to 40 with service
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave offering
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope. All benefits subject to contracts and individual schemes criteria & terms.
Field Product Trainer – Retail Training & Product Insight employer: Mamas & Papas Limited
Mamas & Papas is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture and extensive benefits including up to 40 days of holiday, significant discounts, and comprehensive health cover. As a Field Product Trainer, you will play a vital role in shaping the customer experience across our vibrant retail estate in the Midlands and Southern UK, while enjoying opportunities for personal development and recognition in a company dedicated to inspiring parents and nurturing future generations.
StudySmarter Expert Advice🤫
We think this is how you could land Field Product Trainer – Retail Training & Product Insight
✨Tip Number 1
Get to know the company inside out! Research Mamas & Papas, their products, and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your training delivery skills! Since the role involves engaging product training, consider doing mock sessions with friends or family. This will boost your confidence and help you refine your presentation style.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Mamas & Papas team.
We think you need these skills to ace Field Product Trainer – Retail Training & Product Insight
Some tips for your application 🫡
Show Your Passion for Parenting:When you're writing your application, let your love for parenting shine through! We want to see how you connect with our purpose of inspiring and supporting parents. Share any personal experiences or insights that highlight your enthusiasm for helping others.
Tailor Your Experience:Make sure to customise your application to reflect your background in training or coaching. We’re looking for someone who can deliver engaging product training, so highlight any relevant workshops or group sessions you've facilitated. Show us how your skills align with what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Field Product Trainer role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Mamas & Papas and what we stand for.
How to prepare for a job interview at Mamas & Papas Limited
✨Know Your Products Inside Out
As a Field Product Trainer, you'll need to demonstrate a deep understanding of the products you'll be training others on. Make sure you research Mamas & Papas' product range thoroughly. Familiarise yourself with key features, benefits, and any recent launches to show your passion and expertise during the interview.
✨Showcase Your Training Skills
Prepare to discuss your previous experience in delivering training or coaching. Think of specific examples where you've successfully engaged a group or improved their skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Emphasise Customer Experience
Mamas & Papas is all about providing an exceptional customer experience. Be ready to share your thoughts on what makes a great customer interaction and how you would instil that in store colleagues. Consider discussing emotional selling techniques and how they can enhance customer relationships.
✨Be Ready to Travel
Since this role involves covering a wide geographical area, express your willingness and enthusiasm for travel. Share any relevant experiences where you've managed travel effectively in previous roles, and how you plan to stay organised while on the road.
