At a Glance
- Tasks: Deliver engaging product training across stores to enhance customer experience.
- Company: Join Mamas & Papas, a leading brand passionate about supporting parents.
- Benefits: Enjoy 33 days holiday, company bonuses, and significant staff discounts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by empowering colleagues with product knowledge and skills.
- Qualifications: Experience in retail training or coaching, with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Field Based role covering our store estate across the Midlands, south, inner or outer London plus south east and south west of the UK.
Here at Mamas & Papas, our purpose is to inspire and support parents in becoming the best parents they can be: confident, capable & loving life with their little ones. Our passion for parenting exists in everything we do. It’s evident in the advice we source, the products we design, & the experiences we offer. We’re an award-winning, global omni-channel shopping experience with products at the core of our brand.
Due to continued growth & investment, we are looking to recruit a field-based Product Trainer to support across our Central/Midlands and Southern UK retail estate.
The Field Product Trainer is responsible for delivering high-quality, engaging product and service training across the store estate, ensuring colleagues have the knowledge, confidence, and skills to deliver an exceptional customer experience. Reporting directly to the Lead Product Training Manager, this role plays a critical part in embedding product expertise, emotional selling techniques, and premium service behaviours at store level. Working closely with Store Managers, brand partners, and the Lead Product Training Manager, the Field Product Trainer ensures all training activity is aligned with business priorities, product launches, and the wider training strategy.
Qualifications: If you come from a background in delivering training or coaching in a retail or fast-paced customer-facing environment, ideally in product training or capability development whether facilitating engaging workshops or group learning sessions, and are able to travel on a daily basis across a wide geographical area of the Midlands, we would love to hear from you.
Benefits:
- 33 days holiday, increasing up to 40 with service
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave offering
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope. All benefits subject to contracts and individual schemes criteria & terms.
Field Based Product Trainer (Retail) employer: Mamas & Papas Limited
Mamas & Papas is an exceptional employer that prioritises the growth and well-being of its employees while fostering a supportive and inclusive work culture. With generous benefits such as up to 40 days of holiday, significant staff discounts, and comprehensive family-related leave policies, we empower our Field Based Product Trainers to thrive in their roles across the Midlands and Southern UK. Join us in inspiring parents and making a meaningful impact in the lives of families, all while enjoying a rewarding career with ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Based Product Trainer (Retail)
✨Tip Number 1
Get to know the company inside out! Research Mamas & Papas, their products, and their values. This way, when you chat with them, you can show off your passion for parenting and how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to training and customer service. Think about examples from your past experiences that highlight your skills in delivering engaging training sessions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mamas & Papas family!
We think you need these skills to ace Field Based Product Trainer (Retail)
Some tips for your application 🫡
Show Your Passion for Parenting:When you're writing your application, let your love for parenting shine through! We want to see how you connect with our purpose of inspiring and supporting parents. Share any personal experiences or insights that highlight your enthusiasm for helping others.
Tailor Your Experience:Make sure to customise your application to reflect your background in training or coaching within retail. We’re looking for specific examples of how you've delivered engaging workshops or training sessions. This will help us see how you can bring your skills to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’d be a great fit for the Field Based Product Trainer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Mamas & Papas!
How to prepare for a job interview at Mamas & Papas Limited
✨Know Your Products Inside Out
As a Field Based Product Trainer, you'll need to demonstrate a deep understanding of the products you'll be training others on. Make sure you research Mamas & Papas' product range thoroughly. Familiarise yourself with key features, benefits, and any recent launches to show your passion and expertise during the interview.
✨Showcase Your Training Skills
Prepare to discuss your previous experience in delivering training or coaching. Think of specific examples where you've successfully engaged a group or improved their skills. Be ready to share your approach to making training sessions interactive and enjoyable, as this aligns with the role's focus on delivering high-quality training.
✨Understand the Company Culture
Mamas & Papas is all about inspiring and supporting parents. Research their values and mission statement, and think about how your personal values align with theirs. During the interview, express your enthusiasm for their purpose and how you can contribute to creating an exceptional customer experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company. Ask about their training strategies, how they measure success in training, or what challenges the team currently faces. This not only demonstrates your engagement but also helps you assess if the company is the right fit for you.
