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For Companies At a Glance
- Tasks: Assist customers via phone and email, resolving queries about products.
- Company: Join Mamas & Papas, a trusted name in baby and nursery products for over 40 years.
- Benefits: Enjoy free parking, subsidised meals, a games room, and a generous holiday allowance.
- Why this job: Be part of a fun, caring team dedicated to creating magical customer experiences.
- Qualifications: No specific experience required; full training provided for all new advisors.
- Other info: Flexible working hours with options for part-time or full-time roles.
The predicted salary is between 24000 - 36000 £ per year.
Overview
For over 40 years, Mamas & Papas has grown to become one of the globally recognised retailers and award-winning manufacturers within the baby and nursery products sector. Our award-winning products and in-store service create a brand of trust and magical memories to cherish.
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we ensure that whenever a customer needs us, we are there. The friendly voice on the phone or via email, and the reassuring assistance, helps deal with and solve queries related to products bought from our stores, online, or via our other retail partners.
Role
The Role of CUSTOMER CARE ADVISOR
As a result of continued growth, we are continually looking for additional CUSTOMER CARE ADVISOR(s) to join Mamas & Papas. We provide a full training program in call and email handling, systems and product knowledge, so that you can comfortably handle a variety of calls and queries that come through by phone or email.
We offer a fun and creative environment with similarly minded, caring people who want to help our customers the best they can.
Role(s) Available
- Temporary 2 x Part time Advisors (6 month contract)
- Temporary 1 x Full time Advisor (37.5 hours) across 5 full days (6 month contract)
Working hours
The working hours of a Customer Care Advisor are Monday to Friday from 09:15 to 17:30, with 1 in 3 Saturdays from 09:00 to 17:00, where you get a day off in the week when you do a Saturday (Tue–Fri).
How to Apply
To apply for a Customer Care Advisor opportunity, simply click through to attach your CV and complete our short application form.
Location & Getting Here
By Car from Huddersfield (Free onsite parking): From Leeds Road – turn left onto Oak Road – turn right onto Bradley Road/A6107 – continue straight onto Colne Bridge Road – at the roundabout take the 1st exit into M&P Head Office; immediately turn left down to the barrier for the car park.
By Bus from Huddersfield Town Centre: Catch the 202, 203, 228 or 229 from St. George’s Square to Cooper Bridge Road – turn left onto Colne Bridge Road/B6118 – at the roundabout take the 1st exit into M&P Head Office; immediately turn left down to the barrier for the car park.
By Train from Huddersfield Train Station: You would need to catch the same buses to Head Office as highlighted above.
Benefits
Features:
- Free onsite parking
- Subsidised canteen for breakfasts and lunches
- Games room with pool table, TVs etc
- Company Bonus scheme
- 33 days holiday for full time (pro-rata for part time)
- Health and wellbeing programs and initiatives
Plus many more benefits and a great team to work with.
Commitment to Diversity
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and to celebrating diversity in all its forms through our campaigns, recruitment and actions. We strongly believe in the power of inclusivity to help us all move forward in life.
Head Office Benefits
We also operate at Head Office:
- Hybrid flexi working of 3 days in the office
- Flexi-time schemes based around core hours
- Free car parking, prayer and contemplation room, subsidised canteen, free tea & coffee, games and TV rooms, and more
(NB: All benefits subject to individual schemes criteria and terms)
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Customer Care Advisor (6mth FTC) employer: Mamas & Papas Limited
Contact Detail:
Mamas & Papas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (6mth FTC)
✨Tip Number 1
Familiarise yourself with Mamas & Papas' products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the brand during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Care Advisor, you'll need to convey information clearly and empathetically, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges in the retail sector, particularly in baby and nursery products. Being prepared with solutions or approaches to these issues can set you apart as a proactive candidate.
✨Tip Number 4
Network with current or former employees of Mamas & Papas on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Care Advisor (6mth FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Care Advisor. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer queries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Mamas & Papas and how your values align with their commitment to customer care and diversity.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Mamas & Papas Limited
✨Know the Company
Before your interview, take some time to research Mamas & Papas. Understand their products, values, and commitment to customer care. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Empathy
As a Customer Care Advisor, empathy is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight how you made customers feel valued and understood.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role. Practice how you would respond to difficult situations, such as a frustrated customer or a product issue. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the training programme, team dynamics, or how success is measured in the Customer Care department. This demonstrates your proactive attitude.