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- Tasks: Lead a team to create magical shopping experiences for parents and their little ones.
- Company: Mamas & Papas is a renowned retailer dedicated to supporting new parents with quality products.
- Benefits: Enjoy 33 days holiday, significant discounts, and a supportive work environment.
- Why this job: Join an award-winning team that values inclusivity and makes a real impact on families' lives.
- Qualifications: Retail supervisor experience preferred; a passion for customer service is essential.
- Other info: Flexible shifts available; apply quickly to be among the first applicants!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Our store teams are the warm arm of reassurance, offering product insight, knowledge and trust. Whether it’s in-store personal shopping experiences, car seat consultations, in-store parent-to-be events, or guiding customers along their own parent journey, our teams help customers buy essentials for their baby and create magical moments they’ll cherish forever.
The Role of Store Supervisor
Our Supervisors are ambassadors of these magical moments and the heart of our award-winning business. We are expanding our family and are looking for an amazing Supervisor to be based at our Mamas & Papas Banbury store, leading a small team of Sales Consultants, and working closely with the Store Manager and management teams to achieve store results and deliver an incredible customer experience.
This Store Supervisor role is 20 hours per week, across 4 days, including either Saturdays, Sundays, or both. (Apply to chat through shifts that would work best for you.)
If you come from a retail supervisor or senior sales assistant background and love putting a smile on a customer’s face, leaving them with magical moments they’ll never forget, and can lead a team by example and provide support, we’d love to hear from you.
How to Apply
To apply for this Supervisor opportunity, click through to download your CV and complete our short Mamas & Papas application form. (Approximately 2 minutes.)
Responsibilities
- Lead and develop a small team of Sales Consultants.
- Work with the Store Manager and management teams to achieve store results and deliver an exceptional customer experience.
- Support scheduling and shift coverage for 20 hours per week across 4 days, including weekends.
- Represent Mamas & Papas with enthusiasm, delivering magical moments to customers.
Qualifications
- Experience in a retail supervisory or senior sales assistant role.
- Strong customer service focus and ability to lead by example and support a team.
- Willingness to work 20 hours across 4 days, including weekends.
Benefits
- 33 days holiday, increasing up to 40 with service.
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across a variety of external organisations through our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family-related leave policies (including enhanced pay for maternity, IVF & fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave
- Support for Loss and Bereavement
- A menopause-friendly employer
- Employee Recognition and Appreciation Schemes
- For the Future commitment – visit our website to view the \’For the Future\’ commitment
NB: All benefits subject to contracts and individual schemes criteria & terms.
We are an equal opportunities employer. We champion people of all cultures, ethnicities and gender preferences, and celebrate diversity in all its forms through our campaigns and actions. We strongly believe in the power of inclusivity to help us all move forward in life.
Address: Mamas & Papas Banbury store, Gateway Retail Park, Banbury, Oxfordshire, OX16 3ER.
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Retail Store Supervisor/Team Leader employer: Mamas & Papas
Contact Detail:
Mamas & Papas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Supervisor/Team Leader
✨Tip Number 1
Familiarise yourself with Mamas & Papas' product range and values. Understanding their offerings will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully led a team or improved customer service. Be ready to share specific examples that highlight your ability to motivate and support others.
✨Tip Number 3
Engage with the local community and potential customers before your interview. Attend events or visit the store to get a feel for the atmosphere and customer interactions, which can provide valuable insights to discuss.
✨Tip Number 4
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in becoming part of the Mamas & Papas family and helps you assess if it's the right fit for you.
We think you need these skills to ace Retail Store Supervisor/Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail supervision or as a senior sales assistant. Emphasise any leadership roles and customer service achievements that align with the magical moments Mamas & Papas aims to create.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to lead a team. Mention specific examples of how you've created positive customer experiences in the past, reflecting the values of Mamas & Papas.
Highlight Team Leadership Skills: In your application, focus on your ability to lead by example and support your team. Provide examples of how you've motivated others and contributed to a positive work environment, which is crucial for the Store Supervisor role.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Mamas & Papas and their commitment to inclusivity and customer experience. Mention why you want to be part of their team and how you can contribute to their mission of creating magical moments for customers.
How to prepare for a job interview at Mamas & Papas
✨Show Your Passion for Customer Experience
Mamas & Papas values creating magical moments for customers. Be prepared to share examples of how you've gone above and beyond in previous roles to enhance customer experiences. This will demonstrate your alignment with their mission.
✨Demonstrate Leadership Skills
As a Store Supervisor, you'll be leading a team. Highlight your leadership experience by discussing how you've motivated and supported team members in the past. Use specific examples to illustrate your ability to lead by example.
✨Know the Products Inside Out
Familiarise yourself with Mamas & Papas' product range before the interview. Being knowledgeable about their offerings will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Emphasise Team Collaboration
The role involves working closely with the store manager and other team members. Be ready to discuss how you have successfully collaborated with others in previous positions, focusing on teamwork and communication skills.
