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- Tasks: Create inspiring product training resources and deliver engaging sessions to support teams.
- Company: Join Mamas & Papas, a passionate and award-winning retailer dedicated to supporting parents.
- Benefits: Enjoy 33 days holiday, significant discounts, and supportive family-related leave policies.
- Why this job: Make a real impact by empowering teams with knowledge and resources in a dynamic environment.
- Qualifications: Experience in training and creating engaging content for diverse audiences.
- Other info: Be part of a diverse team in a company recognised for its positive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Here at Mamas & Papas “Our Purpose” is to inspire and support parents in becoming the best parents they can be: confident, capable & loving life with their little ones. Our passion for parenting exists in everything we do. It’s evident in the advice we source, the products we design, & the experiences we offer. We’re an award winning, global omni-channel shopping experience with products at the core of our brand.
Due to continued growth & investment, we are looking to recruit a Product Trainer to join the team. This is a unique Product Trainer opportunity, where you will work closely with our Mamas & Papas Store Teams, UK Wholesale, and our International Teams, in designing product training resources and toolkits to support and inspire our teams across the wider business and externally in their roles whether B2C or B2B.
Not only creating accessible, clear and inspiring training toolkits on products (e.g., user guides, demonstration videos), but where appropriate and relevant, conducting training sessions directly, or supporting our sales or marketing teams within key commercial accounts — whether via Teams or in person. The role is envisaged as 60% based at our Huddersfield head office, 40% out supporting stores or wholesale.
To find out more, simply take those amazing first steps and APPLY TODAY.
Responsibilities
- Design product training resources and toolkits to support teams across the business and externally (B2C and B2B).
- Create accessible training materials (user guides, demonstration videos) and ensure material is clear and inspiring.
- Conduct training sessions directly when appropriate or support sales/marketing teams within key accounts (via Teams or in person).
- Collaborate with Store Teams, UK Wholesale, and International Teams to align training content with business needs.
- Travel as required to support stores or wholesale partners (approximately 40% of the role).
Qualifications & Requirements
- Experience in a training background with a focus on product training material creation.
- Ability to produce engaging training content and deliver sessions to varied audiences.
- Willingness to work across multiple teams and international partners.
Benefits
- 33 days holiday, increasing up to 40 with service
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment
- Significant staff discounts for family & friends from our shops & online
- Ongoing offers & discounts across external organisations via our Benefits Hub
- Subsidised health & critical illness cover and insurances
- Supportive family-related leave policies (including enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
- Supportive Foster Care & Carers Leave offering
- Support for Loss and Bereavement
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
Note: All benefits subject to contracts and individual scheme criteria & terms. We’re committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity through our campaigns and actions.
We’re an award-winning retailer with recent recognitions: 2023 Retail Week Best Retailer under £250m; 2022 Retail Gazette Best Game Changer Retailer under £500m; Finalists 2024 Retail Week Happiest Retailer to Work For.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Human Resources
- Industries: Retail
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Product Trainer employer: Mamas & Papas
Contact Detail:
Mamas & Papas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Trainer
✨Tip Number 1
Get to know the company inside out! Research Mamas & Papas, their products, and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those training sessions! If you get an interview, think about how you would design engaging training materials or conduct a session. Bring examples of your work to showcase your skills and creativity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mamas & Papas.
We think you need these skills to ace Product Trainer
Some tips for your application 🫡
Show Your Passion for Parenting: When you're writing your application, let your love for parenting shine through! We want to see how you connect with our purpose of inspiring and supporting parents. Share any personal experiences or insights that highlight your enthusiasm for helping others.
Tailor Your Training Experience: Make sure to highlight your training background in a way that aligns with the role. We’re looking for someone who can create engaging product training materials, so be specific about your past experiences and how they relate to designing toolkits and conducting training sessions.
Be Clear and Concise: Clarity is key! When crafting your application, ensure your writing is straightforward and easy to understand. We appreciate well-structured content that gets straight to the point, just like the training materials we aim to create.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our amazing team at Mamas & Papas!
How to prepare for a job interview at Mamas & Papas
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Mamas & Papas' product range. Understand the features, benefits, and unique selling points of their products. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Prepare Engaging Training Scenarios
Think about how you would create engaging training materials or sessions. Be ready to discuss specific examples of how you’ve designed training resources in the past. This could include user guides or demonstration videos that you've created, as it aligns perfectly with the role.
✨Showcase Your Collaboration Skills
Since the role involves working with various teams, be prepared to talk about your experience collaborating with different departments. Share examples of how you’ve successfully worked with sales, marketing, or international teams to achieve a common goal.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training culture at Mamas & Papas or how they measure the success of their training programmes. This shows that you’re not just interested in the job, but also in contributing to the company’s growth.
