At a Glance
- Tasks: Lead the transformation of customer experience across retail and digital channels.
- Company: Join Mamas & Papas, a brand dedicated to enhancing family experiences.
- Benefits: Flexible working, travel opportunities, and a chance to shape customer journeys.
- Other info: Dynamic role with opportunities for growth and nationwide travel.
- Why this job: Make a real difference by championing the voice of the customer.
- Qualifications: Experience in customer experience strategy and strong leadership skills.
The predicted salary is between 49500 - 60500 £ per year.
Mamas & Papas is seeking a Customer Experience Transformation Lead to own the end-to-end customer journey across retail, digital and care touchpoints.
You will champion the voice of the customer and drive a customer-first agenda across teams.
Based at our Huddersfield Head Office with at least two days on site and travel to stores nationwide, you will shape omnichannel strategies for buying, registries and post-purchase experiences to boost engagement and growth.
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Omnichannel CX Transformation Lead in Huddersfield employer: Mamas & Papas
Mamas & Papas is an exceptional employer, offering a vibrant work culture where team members are encouraged to bring their enthusiasm and smiles to the forefront. Located in the heart of Colney Fields Shopping Park, employees benefit from flexible working hours, opportunities for personal growth, and the chance to make a meaningful impact on families' lives by providing expert advice on baby and parenting products.
