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For Companies At a Glance
- Tasks: Assist customers with queries via phone and email, creating magical experiences.
- Company: Join Mamas & Papas, a leading baby products retailer with a caring culture.
- Benefits: Enjoy 33 days holiday, staff discounts, and flexible working options.
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 24000 - 33600 £ per year.
Overview
For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers & award winning manufacturers within the baby & nursery products sector. Whether our customers are shopping for a pram, a cot, baby changing table, a nice baby outfit or anything else our award winning products & instore service, creates a brand of trust & magical memories to cherish.
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them. That friendly voice on the phone, or via email, to help deal & solve any scenarios with the products they’ve bought from either our stores, online or some of our other retail partners, or any queries they may have.
The Role
As a result of continued growth, we are continually looking for additional Customer Care Advisor(s) to join Mamas & Papas. We will provide you with a full training program in call and email handling, systems & product knowledge, so that you can comfortably handle a variety of calls & queries that come through by phone or email. We will provide you as a Customer Care Advisor with a fun and creative environment to work in, with similarly minded, caring people who want to help our customers the best they can.
Role(s) Available
- Temporary 2 x Part time Advisors (6 month contract)
- Temporary 1 x Full time Advisor (37.5 hours) across 5 full days (6 month contract)
Working hours
The working hours are Monday to Friday from 09:15 to 17:30, with 1 in 3 Saturdays from 09:00 to 17:00. You get a day off in the week when you work a Saturday (Tues–Fri availability). Apply to find out more and what works best for you.
Requirements / What we’re looking for
If you come from a call centre or customer service background, you genuinely put the customer first, are great at problem solving and get things done, and want to be part of a globally expanding retailer and manufacturer, create magical memories for our customers, we would love to hear from you.
How to Apply
- To apply for a Customer Care Advisor opportunity, click through to attach your CV and complete our short application form.
Location
Our Customer Contact Centre Location: Mamas & Papas Head Office, Colne Bridge Road, Huddersfield, HD5 0RH
By Car
Free onsite parking. Routes from Leeds Road include Oak Road, Bradley Road/A6107, Colne Bridge Road; follow the signs to Mamas & Papas Head Office and car park access at the barrier.
By Bus/Train
Bus options 202, 203, 228 or 229 from St. George’s Square to Cooper Bridge Road; train access requires the same connections to Head Office.
Benefits
- 33 days holiday, increasing up to 40 with service
- Buy & Sell holiday schemes
- Company Bonus Schemes
- Employer pension contribution from day 1 enrolment
- Staff discounts for family & friends
- Benefits Hub with offers across holidays, travel, dining, gifts and services
- Subsidised health & critical illness cover
- Family related leave policies (maternity, IVF, fertility, surrogacy, paternity, adoption, shared parental leave) and related support
- Foster Care & Carers Leave offering
- Loss and Bereavement support
- A Menopause Friendly Employer
- Employee Recognition and Appreciation Schemes
- Hybrid flexi working 3 days in the office
- Flexi-time schemes around core hours, with options for home working
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Customer Care Advisor (6mth FTC) employer: Mamas & Papas
Contact Detail:
Mamas & Papas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (6mth FTC)
✨Tip Number 1
Get to know Mamas & Papas! Familiarise yourself with their products and values. When you understand what they stand for, you can tailor your conversations to show how you fit into their customer care ethos.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Be prepared to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for a customer. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Mamas & Papas team.
We think you need these skills to ace Customer Care Advisor (6mth FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for in a Customer Care Advisor. Highlight any customer service or call centre experience you have, and don’t forget to sprinkle in some of that problem-solving magic!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show us your personality and explain why you’re passionate about helping customers. Keep it friendly and engaging, just like the service we provide.
Be Clear and Concise: When filling out our application form, make sure your answers are clear and to the point. We love straightforward communication, so avoid jargon and keep it simple. This will help us see how well you can communicate with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll get to see all the other amazing opportunities we have at Mamas & Papas!
How to prepare for a job interview at Mamas & Papas
✨Know the Brand
Before your interview, take some time to research Mamas & Papas. Understand their products, values, and what makes them stand out in the baby and nursery sector. This knowledge will help you connect with the brand during your conversation and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, you'll need to demonstrate your ability to put customers first. Prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond to help someone. This will highlight your problem-solving skills and commitment to customer satisfaction.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or your approach to teamwork. Practising your responses can help you feel more confident and articulate during the interview. Remember, it's all about showing your personality and how you fit into their team!
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training programme, team dynamics, or what success looks like in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
