At a Glance
- Tasks: Lead the transformation of customer experiences across retail, digital, and care channels.
- Company: Join Mamas & Papas, a leading brand dedicated to enhancing parent and customer experiences.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Work from our Huddersfield office and travel to stores across the UK.
- Why this job: Make a real impact on customer journeys and drive loyalty in a high-profile role.
- Qualifications: Proven experience in customer experience transformation and strong leadership skills.
The predicted salary is between 59400 - 72600 £ per year.
Mamas & Papas is seeking a Customer Experience Transformation Lead to own the parent and customer experience agenda across retail, digital, and care channels. You will champion the voice of the customer, drive omnichannel journeys, and collaborate across teams to deliver seamless experiences that boost revenue and loyalty.
The role is a high-profile, senior position reporting to the COO/CEO with a minimum of 2 days per week at our Huddersfield Head Office and travel to stores across the UK.
Omnichannel CX Transformation Lead in Crowborough employer: Mamas & Papas
Mamas & Papas is an exceptional employer, offering a vibrant work culture where team members are encouraged to bring their enthusiasm and smiles to the forefront. Located in the heart of Colney Fields Shopping Park, employees benefit from flexible working hours, opportunities for personal growth, and the chance to make a meaningful impact on families' lives by providing expert advice on baby and parenting products.
