At a Glance
- Tasks: Lead global logistics and optimise operations for a sustainable brand.
- Company: MamaOwl, a fair-trade company focused on natural living and heirloom products.
- Benefits: Competitive salary, diverse team culture, and opportunities for personal growth.
- Other info: Join a diverse team that values individuality and equal opportunities.
- Why this job: Make a real impact in a fast-paced environment while promoting sustainability.
- Qualifications: 5+ years in logistics or operations, strong negotiation skills, and a commercial mindset.
The predicted salary is between 50000 - 60000 £ per year.
MamaOwl believes in a beautiful life, natural living, and the value of well-made heirloom products. We believe in fair-trade and sustainability. We want our marketing to reflect all that we believe and showcase our products in the most beautiful way.
About the role:
We’re looking for a commercially minded and hands-on Senior Operations & Logistics Manager to take ownership of MamaOwl’s global logistics and operational processes. Reporting to the Managing Director, you will be responsible for ensuring products are delivered more efficiently and cost-effectively across all regions and ensure that customers’ expectations are met and managed. This role is focused on execution, continuous improvement, and building scalable processes to support growth. You’ll work closely with teams across Merchandising Buying and Marketing as well as external partners including shipping carriers and inventory management partners.
KEY RESPONSIBILITIES:
- Ecommerce Operations & Distribution
- Oversee outbound logistics across all ecommerce markets: UK, EU, US & R.O.W., optimising cost, speed, and routing.
- Monitor carrier performance and support resolution of delivery issues; lead carrier negotiations and review performance regularly.
- Work with suppliers on shipping terms (FOB, DDP etc.) to improve efficiency and reduce cost.
- Partner with Production and Merchandising to understand freight and duty impact on margins.
- Always be aware and on top of any tariff and duty changes worldwide and how they may affect the margin and make plans to minimise this.
- Partner with Ecommerce to improve delivery options and customer experience.
- Supplier Inbound Logistics
- Manage inbound freight into warehouse from UK, EU, US & R.O.W., optimising cost, speed, and routing.
- Work with suppliers on shipping terms (FOB, DDP etc.) to improve efficiency and reduce cost.
- Partner with Production and Merchandising to understand freight and duty impact on margins.
- Work with suppliers to ensure stock is delivered in the most cost-effective and timely manner.
- Always be aware and on top of any tariff and duty changes worldwide and how they may affect the margin and make plans to minimise this.
- Warehouse Management
- Oversee day-to-day performance of our on-site warehouse ensuring service levels are met.
- Review and validate all warehouse costs and invoices and manage all partners and invoicing related to warehouse costs.
- Monitor storage, fulfilment, returns processes and additional charges, identifying opportunities to improve efficiency.
- Resolve operational issues and hold team members accountable to agreed KPIs.
- Customs & Trade
- Ensure compliant and efficient international shipping processes.
- Work with partners to minimise delays, duties, and errors.
- Improve accuracy of documentation, classification, and shipping data.
- Customer Service Management
- Manage the customer service advisor.
- Offer senior guidance and advice as needed.
- Ensure constant improvement of our customer service advice and make sure the CS advisor has all the relevant knowledge needed from the buying and merchandising teams.
- Have a constant eye on Customer Review platforms making sure MamaOwl is always at the top of the scale.
- Process Improvement & Strategy
- Improve and streamline operational processes to support scaling.
- Introduce best practices across logistics and supply chain.
- Support international expansion by building efficient, repeatable workflows.
ABOUT YOU:
- 5+ years’ experience in logistics or operations, ideally in fashion, retail, or consumer goods.
- Strong negotiation skills – proven in getting the best results.
- Strong understanding of global supply chain and distribution.
- Experience running a warehouse management system.
- Experience managing carrier and warehouse management systems relationships.
- Commercial mindset with a focus on cost and efficiency.
- Hands-on, proactive, and solutions-driven.
- Comfortable working in a fast-paced, growing business.
- Strong stakeholder management and communication skills.
At MamaOwl we believe in diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please do not hesitate to let us know.
Operations & Logistics Manager in London employer: MamaOwl
MamaOwl is an exceptional employer that champions sustainability and fair-trade practices, creating a vibrant work culture where employees are encouraged to thrive and innovate. With a focus on continuous improvement and operational excellence, the company offers ample opportunities for professional growth while fostering a diverse and inclusive environment. Located in a dynamic market, MamaOwl provides a unique chance to contribute to meaningful projects that reflect a commitment to natural living and beautifully crafted products.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Logistics Manager in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like MamaOwl and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at MamaOwl!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like MamaOwl keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations & Logistics Manager in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to MamaOwl:This is your chance to really connect with the team at MamaOwl. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at MamaOwl
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with MamaOwl.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show MamaOwl that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at MamaOwl. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
