At a Glance
- Tasks: Lead a vibrant team, ensuring excellent customer service and operational excellence.
- Company: Join the dynamic Coco di Mama family, known for great coffee and pasta.
- Benefits: Enjoy free meals, paid breaks, and discounts at popular restaurants.
- Other info: Flexible role across central London stores with a focus on teamwork and positivity.
- Why this job: Make a real impact in a fun, fast-paced environment with amazing career growth.
- Qualifications: 1+ year experience as a General Manager in food or retail.
The predicted salary is between 35000 - 45000 £ per year.
Beautiful coffee, delicious pasta, and unbeatable team spirit! Coco di Mama is looking for a General Manager to join our wonderful team. Our amazing General Managers have excellent leadership, communication and organisational skills. They possess an ability to work diligently and flexibly, are driven by a positive approach and always put the customer first. Please note that this role isn't tied to a specific site, and you could be requested to work in any of our central London stores.
What’s in it for you?
- Free staff meals
- Paid breaks
- Wage Stream: Access your wages before pay day
- Amazing career opportunities and in-house development
- 50% off Restaurants: Ask Italian, Coco di Mama and Zizzi
- WeCare: Access to 24/7 GP appointments, counselling, and much more!
- Shoes 4 Crews: free shoes delivered within 2 weeks
- WrkIt: discounts on shopping, cinema's and more!
- A bunch of great people to enjoy your day with!
The person we're looking to join our family will be:
- A Leader - comfortable taking responsibility and confidently leads their team
- Individual - be the example that everyone in the shop looks at
- Approachable - treat your colleagues with kindness and respect, ensuring good communication is a top priority!
- Passionate for results - always aims to be the best they can be, demonstrating this through pride in their work
- Highly organised - able to organise themselves consistently
- Confident - once trained has the confidence to take the initiative throughout their shift
- Have at least 1 year of experience within a General Manager role within a food or retail environment
As a General Manager, your main duties will include:
- Providing regular advice and coaching to the shop team ensuring relevant and appropriate development is provided at all times
- Communicating clearly and regularly through a variety of means to ensure the shop team is fully briefed
- Delivering stated People KPIs such as staff turnover, tenure and internal promotions
- Engaging with their team and is aware of and develops team happiness and shop atmosphere through a variety of activities
- Taking ownership of all aspects of the employee life cycle and generates solutions and improvements
- Delivering on brand standards across all areas of the business, including but not limited to health and food safety, cash control, and people
- Understanding all financial performance metrics and able to generate and implement proactive solutions
- Completing and training others to standard in all aspects of the shop operational systems such as ordering, stock takes, cash control and payroll
- Always having the customer and their team as a number 1 priority
At Coco, we believe that a diverse and inclusive team is essential to building great relationships and connections and, ultimately, a better business. If you're passionate, want to make a positive impact and share our values, we would love to hear from you!
General Manager employer: Mama Limited
Coco di Mama is an exceptional employer that fosters a vibrant work culture where team spirit and customer satisfaction are at the forefront. With fantastic benefits like free staff meals, access to 24/7 GP appointments, and significant discounts at partner restaurants, employees enjoy a supportive environment that prioritises their well-being and development. Located in central London, this role offers incredible career growth opportunities and the chance to lead a passionate team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mama Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mama Limited
Don't be shy about reaching out to Mama Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mama Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mama Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
