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- Tasks: Install, repair, and maintain cutting-edge instrumentation across the UK.
- Company: Join a fast-growing, international company with a friendly and inclusive culture.
- Benefits: Competitive salary, bonus, 25 holidays, company car, and pension scheme.
- Why this job: Be part of a winning team and grow your technical skills while making a real impact.
- Qualifications: Qualifications in Electronics or Chemistry; customer service experience is a plus.
- Other info: Enjoy gym discounts, volunteering days, and excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Location – UK – West Midlands - Home working
Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!
Partners in Discovery. Together, we achieve more.
About the role
Are you able to install, repair and maintain our complex market-leading instrumentation across the UK? Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!
In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring customer satisfaction is at a high level.
What you will bring to the role:
- Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service.
- Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments.
- Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports.
- Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities.
- Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines.
- Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts.
About you:
- Qualifications in Electronics, Chemistry to HND, or equivalent level.
- Demonstrable experience of working on customer sites.
- Proven experience in a customer field service environment advantageous but not essential.
- Experience of working with X-Ray based scientific instrumentation is an advantage.
- Proven experience in a customer field service environment preferable.
- Current, full UK driving licence.
- Required to travel extensively throughout the UK to service instrumentation at customer sites and may require overnight stays.
Why you should join us:
- Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.
- Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place.
- Be a key member of our team in our amazing offices.
- Gym discounts.
- Volunteering days and much more.
About us - Malvern Panalytical, Micromeritics & SciAps. Together we are a powerful and highly complementary combination of market-leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
Customer Support Engineer in Woking employer: Malvern Panalytical
Contact Detail:
Malvern Panalytical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Woking
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and technical skills. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you’ve diagnosed and resolved issues in the past, especially in a customer-facing role. This will highlight your experience and fit for the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows you’re genuinely keen on joining the team!
We think you need these skills to ace Customer Support Engineer in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Engineer role. Highlight any relevant qualifications in Electronics or Chemistry, and don’t forget to mention your customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the role. Keep it friendly and professional!
Showcase Your Technical Skills: Since this role involves installing and maintaining complex instruments, be sure to highlight any technical skills or experiences you have with similar equipment. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Malvern Panalytical
✨Know Your Instruments
Make sure you brush up on the specific instruments you'll be working with. Familiarise yourself with their functionalities and common issues. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer satisfaction, prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and ability to train others, as these are key aspects of the job.
✨Prepare for Travel Questions
Given that the role requires extensive travel, be ready to discuss your flexibility and experience with travelling for work. Share any relevant experiences that demonstrate your ability to manage time effectively while on the road.
✨Emphasise Continuous Learning
The company values continuous improvement, so be prepared to talk about how you keep your technical knowledge up-to-date. Mention any courses, certifications, or self-study methods you use to stay informed about industry trends and advancements.