At a Glance
- Tasks: Optimise digital customer journeys and drive revenue growth through collaboration and data insights.
- Company: Join a global leader in technology focused on innovation and customer success.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional development.
- Other info: Inclusive culture that values diversity and offers excellent career growth.
- Why this job: Shape the future of digital revenue and ecommerce while making a real impact.
- Qualifications: 3+ years in Revenue Operations with strong Salesforce expertise and analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
Job Type - Full Time
Location - Hybrid / UK
Role Benefits - Competitive Salary + Benefits Package and more
Become part of making the impossible possible.
About the role:
As the Digital Revenue Operations Manager, you will be responsible for optimising the end‑to‑end digital customer journey from Marketing Qualified Lead (MQL) generation through to sales conversion and digital revenue growth. Acting as the bridge between Marketing, Inside Sales, Commercial, Digital, and Operations teams, you will ensure leads generated through digital channels are effectively routed, qualified, converted, and measured. You will own the operational processes that support lead management, opportunity creation, digital sales enablement, and ecommerce growth, while driving continuous improvements in conversion rates, sales productivity, customer experience, and digital revenue performance. This role combines Revenue Operations, Sales Operations, Sales Enablement, Digital Commerce, and Process Optimization expertise to accelerate pipeline growth and support the evolution of digital sales capabilities across Malvern Panalytical's technology portfolio and brands.
What you'll be doing:
- Own and optimise the end‑to‑end digital lead‑to‑opportunity process from MQL through to opportunity creation
- Manage MQL routing, qualification, SLAs, automation workflows and lead visibility within Salesforce
- Partner with Marketing, Sales, Digital, IT and Commercial teams to improve pipeline velocity and reduce funnel leakage
- Analyse lead and conversion performance, identifying opportunities to improve processes and increase revenue generation
- Lead sales enablement initiatives through data insights, customer intelligence, playbooks and digital engagement tools
- Drive digital sales process optimisation, continuous improvement and ecommerce growth initiatives
- Collaborate with Salesforce, Ecommerce and Digital teams to enhance integrations, automation, AI capabilities and customer experience
- Ensure data quality, attribution reporting, governance and user adoption while supporting the expansion of digital sales channels and MyStore growth initiatives
About you:
- Bachelor's degree in Business, Marketing, Sales Operations, Information Systems or related discipline, or equivalent experience
- 3+ years' experience in Revenue Operations, Sales Operations, Digital Operations or a similar B2B commercial role
- Strong Salesforce CRM expertise, including lead management, workflow optimisation and process automation
- Proven track record of implementing CRM and operational improvements that drive lead conversion and revenue growth
- Experience integrating CRM platforms with marketing automation, ecommerce, websites and other business systems
- Understanding of digital commerce, customer journeys, lead routing, qualification processes and SLA management
- Strong analytical skills with experience interpreting pipeline performance, attribution models and digital sales metrics
- Excellent stakeholder management, project management and cross‑functional collaboration skills, with experience leading change and process improvement initiatives
What's In It For You:
- Join a global organisation committed to innovation, digital transformation, and customer success.
- Play a key role in shaping the future of digital revenue generation and ecommerce growth.
- Collaborate with cross‑functional teams across Marketing, Sales, Digital, Technology, and Commercial functions.
- Influence strategic initiatives that improve customer experience, sales effectiveness, and business performance.
- Benefit from ongoing professional development and opportunities to grow within a market‑leading technology organisation.
- Enjoy a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success.
EEO Statement: We are an inclusive, equal opportunity organisation that prizes diversity. Your unique perspective is important to us.
Digital Revenue Operations Manager in Malvern employer: Malvern Panalytical
Malvern Panalytical is an excellent employer, offering a dynamic and inclusive work culture that values innovation and collaboration. As a Senior Azure Cloud Architect, you will have access to continuous professional development opportunities, enabling you to grow your skills in a supportive environment. With the flexibility of remote work in the UK, you can enjoy a healthy work-life balance while contributing to impactful projects in cloud technology.
