Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and colleagues with technical issues, ensuring top-notch service.
- Company: Join a fast-growing, international company with a friendly and inclusive culture.
- Benefits: Comprehensive training, career development, and flexible working hours.
- Why this job: Make a real impact by championing customer needs and improving product quality.
- Qualifications: Technical skills in IoT, problem-solving abilities, and a degree in Computer Science or equivalent.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Location: Malvern, Worcestershire
Are you able to keep calm under pressure? Are you looking for a position in which you can use your technical and troubleshooting skills to help colleagues and customers? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our Technical Customer Support team.
In this role you will act as the interface between Malvern Panalytical, our Channel Partners and our customers to ensure we maintain the highest level of Customer Support. You will also champion customer requirements within the other departments at our factory.
What are your responsibilities?
- Support the design and Deployment of the Smart Manager Platform into the Malvern product lines.
- Champion Customer technical requirements within the Malvern factory by providing feedback on quality issues reported by the field.
- Take ownership of technical enquiries referred to the Third Line Tech Centre with regards to the Smart Manager Platform and provide a speedy resolution which will lead to the satisfaction of our customers as measured in the NPS scores.
- Secure deliverables with regard to serviceability and reliability (for example Reliability improvement, Test and Diagnostics Software, Creation of Service documentation).
- Work with other Technical Specialists to write and issue technical bulletins.
- Participate in the design and delivery of training material when required.
What do you need to be successful in this role?
- Affinity with Internet Of Things (IoT) related products, e.g. deeper knowledge of network design.
- Affinity with Hardware and Software and computer technology.
- Able to understand what data tells you and how to translate that into actions and services.
- Experience of using/repairing/maintaining laboratory instruments.
- Well-developed problem solving and troubleshooting ability.
- Technical Acumen.
- BEng or BSc in a Computer Science related field or equivalent experience.
- Strong communication and interpersonal skills.
- Ability to work well on own and within a team.
- Flexibility/Adaptability.
Great to have?
- Previous experience in a customer facing, technical support role.
- English is our company wide language, but we have colleagues and customers around the globe, so an additional language would be a bonus.
When you join?
Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training. We value entrepreneurship and commitment by offering real career possibilities. You become part of a growing company where you can shape the future of our work processes. Working hours are to cover three shifts.
Technical Product Support Specialist employer: Malvern Panalytical Limited
Contact Detail:
Malvern Panalytical Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Malvern Panalytical and understand their products, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills and troubleshooting scenarios. Be ready to demonstrate your problem-solving abilities during interviews. We all know that hands-on experience speaks volumes, so brush up on your knowledge of IoT and laboratory instruments!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral. Plus, it shows you're proactive and engaged!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our ambitious and friendly team at Malvern Panalytical.
We think you need these skills to ace Technical Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Product Support Specialist role. Highlight your technical acumen, problem-solving abilities, and any relevant experience with IoT products or laboratory instruments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled technical challenges in the past and how you can contribute to our customer support excellence.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application showcases your ability to convey complex technical information clearly. This will help us see how you can effectively interact with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our friendly and inclusive culture!
How to prepare for a job interview at Malvern Panalytical Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IoT products and laboratory instruments. Be ready to discuss how you've used or repaired these technologies in the past, as this will show your technical acumen and problem-solving skills.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and colleagues, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical stakeholders to demonstrate your interpersonal skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific troubleshooting scenarios. Prepare a few examples from your experience where you identified a problem, took ownership, and resolved it effectively. This will highlight your ability to stay calm under pressure.
✨Understand the Company Culture
Research Malvern Panalytical's values and culture. Be ready to discuss how you align with their friendly and inclusive environment. Showing that you fit into their team dynamic can give you an edge over other candidates.
