Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive after-sales revenue and build strong customer relationships across the UK.
- Company: Join a fast-growing, inclusive tech company making a global impact.
- Benefits: Competitive salary, hybrid working model, gym discounts, and volunteering days.
- Why this job: Be part of a team that drives innovation and customer satisfaction.
- Qualifications: Sales experience, strong communication skills, and a customer-first mindset.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Job Type: Full time
Location: UK – Remote with regional travel
Role benefits: Competitive Salary + Benefits Package
Become part of making the impossible possible.
About the role
As part of the Malvern Panalytical Services team, you will play a key role in driving growth in after-sales revenue by selling the full portfolio of service products to existing customers. Your focus will be on strengthening long-term customer relationships, increasing retention, and maximizing the value customers gain from their Malvern Panalytical solutions throughout the equipment lifecycle. This is a proactive, customer-facing role where you will identify and develop aftermarket opportunities within your regional customer base. By combining strong communication skills, deep product and service knowledge, and effective sales strategies, you will anticipate customer needs, propose tailored service solutions, and convert opportunities into sustainable revenue growth. You will be accountable for forecasting, managing, and achieving annual Order and Sales targets, contributing directly to the overall growth and success of Malvern Panalytical’s service business.
What you’ll be doing:
- Drive after-sales orders and revenue across the UK and South Africa by engaging customers through multiple channels (phone, email, digital platforms), consistently meeting or exceeding regional service sales targets.
- Own the sale of service solutions, including new service agreements, digital services, upgrades, software, and bundled offerings that maximize customer value throughout the product lifecycle.
- Partner closely with local service teams to support contract renewals and secure new service agreements as customers transition out of warranty.
- Build strong customer relationships by understanding customer goals, challenges, and future needs, identifying opportunities for upselling and cross-selling tailored service solutions.
- Manage the full after-sales sales cycle, from qualifying inbound leads and responding to inquiries through quote preparation, objection handling, deal closure, and seamless handoff to internal teams.
- Maintain a healthy, transparent sales pipeline, ensuring accurate CRM records, forecasts, orders, and KPIs while delivering regular reporting and reliable revenue predictions.
- Collaborate across Malvern Panalytical, working with Customer Support, Technical Helpdesk, Digital, Marketing, Supply Centres, and Product Management to deliver exceptional customer experience, support marketing initiatives, and continuously improve our service offerings.
About you:
- Flexible working mindset, comfortable in a remote or hybrid environment with occasional travel to offices or customer sites to build strong relationships.
- Strong foundation through education and experience, with a bachelor’s degree or equivalent practical experience; exposure to analytical instrumentation or service-led organizations is a plus.
- Results-driven and proactive approach, energized by achieving targets and continuously finding smarter, more effective ways to grow service revenue.
- Outstanding communication and relationship-building skills, with the ability to listen, collaborate, and clearly articulate value to customers from diverse industries and backgrounds.
- Confident sales capability, including negotiation, closing, and pipeline management, supported by experience using CRM tools such as Salesforce (or the willingness to learn).
- Digitally curious and data-informed, comfortable using AI, digital tools, and insights to drive lead generation, forecasting, and customer-focused decision-making.
- Customer-first and adaptable, thriving in fast-paced environments while applying a “test and learn” mindset to evolving customer needs and market conditions.
- Collaborative and commercially aware, able to work effectively across teams, contribute to marketing initiatives and customer journeys, and build strong business cases through analytical thinking.
What’s in It for You:
- Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.
- Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place.
- Be a key member of our team in our amazing offices, with a hybrid working model available.
- Access to an onsite restaurant.
- Gym discounts.
- Volunteering days and much more.
Malvern Panalytical, Micromeritics and SciAps are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. We encourage applications from underrepresented individuals and people with diverse backgrounds.
After Sales Manager UK in Malvern employer: Malvern Panalytical Limited
Contact Detail:
Malvern Panalytical Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Manager UK in Malvern
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how you can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the After Sales Manager role. Tailor your responses to highlight your customer relationship-building and sales strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Malvern Panalytical.
We think you need these skills to ace After Sales Manager UK in Malvern
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the After Sales Manager role. Highlight your relevant experience in after-sales and customer relationship management, showing us how you can drive growth and build strong customer connections.
Showcase Your Skills: We want to see your communication and sales skills shine through! Use specific examples from your past experiences that demonstrate how you've successfully managed sales cycles and built relationships with customers.
Be Data-Driven: Since this role involves forecasting and managing sales targets, mention any experience you have with CRM tools or data analysis. Show us how you’ve used data to inform your decisions and drive results in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Malvern Panalytical Limited
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Malvern Panalytical's service products. Familiarise yourself with their features, benefits, and how they can solve customer problems. This will help you articulate value during the interview and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Since this role focuses on strengthening long-term customer relationships, be prepared to share examples of how you've successfully built rapport with clients in the past. Highlight your communication skills and any strategies you've used to understand customer needs and challenges.
✨Prepare for Sales Scenarios
Expect to discuss your sales experience and approach. Prepare for situational questions where you might need to demonstrate your negotiation skills or how you handle objections. Think of specific instances where you turned a lead into a sale, as this will showcase your capability in managing the full after-sales cycle.
✨Emphasise Your Adaptability
This role requires a flexible mindset, especially in a remote environment. Be ready to discuss how you've adapted to changing circumstances in previous roles. Share examples of how you've applied a 'test and learn' approach to meet evolving customer needs, which aligns perfectly with the company's focus on continuous improvement.
