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- Tasks: Be the go-to person for customer inquiries and testing updates in a dynamic lab environment.
- Company: Join Eurofins, a global leader in analytical testing services dedicated to health and safety.
- Benefits: Enjoy enhanced leave, pension plans, health programmes, and worldwide career opportunities.
- Why this job: Make a real impact on society while working in a supportive and innovative culture.
- Qualifications: GCSEs in Maths, English, Chemistry or Biology; good communication and computer skills required.
- Other info: This is a 6-month fixed-term contract with a friendly and diverse workplace.
The predicted salary is between 24000 - 36000 £ per year.
you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.Job DescriptionUnfortunately, we are unable to offer visa sponsorship for this roleThe purpose of this role is to be the primary point of contact for customers regarding their testing progress, providing timely updates, answering inquiries, and ensuring a smooth flow of communication between the testing teams and customers.Please note this is a 6 MONTH FIXED TERM CONTRACT. Working 37.5 hours per week – 08:00 – 16:00 Monday to Friday.
- To ensure customer enquiries are responded to at first point of contact where possible.
- To communicate delays in analysis to customers at the required service level (currently >10 days) specifically for samples sent to partner laboratories within Europe.
- To ensure that the customer is seamlessly transferred to the appropriate person within the business to be able to answer their query where response at first point of contact is not possible. This may include account managers, ASM\’s, laboratory management, technical management or senior management as appropriate.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Provide accurate, valid and complete information by using the right methods and tools.
- Delivering customer satisfaction by listening to and exceeding customer expectations.
- Perform direct client communication for additional sample analysis requirements, including any queries during the registration process through email or telephone in a professional manner.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Registration, preparation and analysis of samples as required.
- Assisting the laboratory to maintain a turnaround time at >92%, ensuring that daily targets are achieved.
- Responsible for ensuring that UK health and safety legislation is maintained and helping to ensure that the working environment is kept in a clean and tidy manner.
- Ensure personal protective clothing equipment is worn in accordance with the Health & Safety policy.
- Work with the team to drive the laboratory forward through continuous improvement.
- To assist through operating best practice in order to meet the requirements of the UKAS accreditation standard.
- To partake in any developmental training as required in compliance with the Company Standard.
Good laboratory skills and practices.
- It will be of advantage to have knowledge of UKAS, ISO methods and experience in working laboratory.
- Enthusiasm, energy and a driven outlook
- Proficient in Microsoft Office and good computer skills.
- Excellent communication skills both written and oral.
- Maths, English, Chemistry or Biology at GCSE grade, or equivalent.
Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.We\’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.If, Additional InformationBenefitsAt Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.As a Eurofins employee you will benefit from:
- Enhanced Annual Leave Entitlement
- Company Pension Plan
- Life Assurance Scheme (4 times annual salary)
- Enhanced Maternity, Adoption and Paternity Schemes
- Employee Assistance Programme – 24/7 confidential
- Health Cash Plan
- Health and Wellbeing Programmes
- Free parking
- Worldwide career opportunities
- We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.
What Happens NextOur people are the backbone of what we do, so it\’s incredibly important we find the right individuals to join us. As a potential new recruit you\’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it\’s requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.Your data As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.Closing Date We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Find out more in our career page: https://careers.eurofins.com/ Eurofins
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Laboratory Administrator - Subcontract employer: Malvern Hills
Contact Detail:
Malvern Hills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Administrator - Subcontract
✨Tip Number 1
Familiarise yourself with UKAS and ISO standards, as having knowledge in these areas will give you an edge. Understanding the regulatory environment can help you communicate more effectively with clients and colleagues.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the primary point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Show enthusiasm for the role and the company’s mission. Research Eurofins and be prepared to discuss how your values align with theirs during the interview process.
✨Tip Number 4
Prepare for potential scenarios you might face in the role, such as handling customer inquiries or communicating delays. Practising these situations can help you demonstrate your problem-solving skills during interviews.
We think you need these skills to ace Laboratory Administrator - Subcontract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Laboratory Administrator position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your relevant experience in customer communication, laboratory practices, and any knowledge of UKAS or ISO methods.
Highlight Relevant Skills: In your CV, emphasise your excellent communication skills, proficiency in Microsoft Office, and any laboratory experience you have. Make sure to include your GCSE qualifications in Maths, English, Chemistry, or Biology.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Malvern Hills
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Laboratory Administrator. Be prepared to discuss how your skills and experiences align with the requirements, especially in customer communication and laboratory practices.
✨Showcase Your Communication Skills
Since this role involves being the primary point of contact for customers, demonstrate your excellent communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively handled customer inquiries in the past.
✨Highlight Relevant Experience
If you have experience in a laboratory setting or knowledge of UKAS and ISO methods, make sure to highlight this during your interview. Discuss any relevant skills or certifications that would make you a strong candidate for maintaining high standards in testing and analysis.
✨Prepare Questions
Prepare thoughtful questions to ask the interviewers about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
