At a Glance
- Tasks: Provide guidance on Council Tax and Housing Benefits through calls, live chat, and face-to-face interactions.
- Company: Join the South Worcestershire Partnership at Malvern Hills District Council.
- Benefits: Enjoy a competitive salary, generous leave, and excellent training opportunities.
- Other info: Dynamic office environment with opportunities for career growth and development.
- Why this job: Make a positive impact in your community while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 22400 - 25000 £ per year.
Salary: £26,403 - £28,142 per annum
Full Time (37 hours per week), Permanent contract
The South Worcestershire Partnership, hosted by Malvern Hills District Council, provides a Revenues and Benefits service for Malvern Hills, Worcester City and Wychavon Councils from our offices in Pershore. We are responsible for the billing and collection of Council Tax and Business Rates and for the effective processing claims for Housing Benefit / Council Tax Reduction.
We are recruiting a Contact Centre Officer to deliver information and guidance on all Council Tax, Housing Benefits and Council Tax Support, Business Rates and Recovery services for the three partner Councils. You will be dealing with telephone calls, our Live Chat service, written and face to face enquiries. These are versatile, busy and demanding roles which require an in-depth knowledge and experience of Benefits and Revenues. Although experience is desirable, a comprehensive training plan will be delivered.
With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers. If you are passionate about delivering results as we are, and if you want a challenging yet rewarding role delivering the highest levels of customer service, this is the job for you.
About you
If you are the right person for these roles, you should have:
- Excellent verbal and written communication skills, with a strong customer focus
- Ability to learn, interpret, apply and explain all legislation and guidance appropriate to the post
- Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data
- Be able to deal with difficult situations
- Self-motivated, enthusiastic, and be able to deal with a varied workload
- Demonstrate commitment to delivering the Council's values of great customer service, openness and accountability, innovation and improvement and fairness and respect.
- Champion and demonstrate the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example.
What we can offer
Our staff are at the heart of what we do and are key to ensuring we deliver Our Council Plan to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Onsite nursery with 20% staff discount
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with the possibility of some agile working as part of the role after the probation period.
Please note: Malvern Hills District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.
To discuss the post or for further information, please email Sophie Spencer on.
Closing date: Sunday 8 March 2026
Interview date: Monday 16 March 2026
Please note, if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
Location: Pershore
Revenues and Benefits Telephony Officer in Pershore employer: Malvern Hills and Wychavon District Councils
Wychavon District Council is an exceptional employer that prioritises the growth and well-being of its staff, offering a supportive work culture and a range of attractive benefits including a generous pension scheme, annual leave options, and health and wellbeing support. As a Place Projects Officer in Pershore, you will have the opportunity to make a meaningful impact on local economic development while enjoying professional growth through committed training programmes and collaboration with diverse stakeholders in a vibrant community-focused environment.
Contact Details:
Malvern Hills and Wychavon District Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Telephony Officer in Pershore
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Malvern Hills and Wychavon District Councils. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Malvern Hills and Wychavon District Councils before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenues and Benefits Telephony Officer in Pershore
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Malvern Hills and Wychavon District Councils:Your cover letter is your chance to shine! Tell us why you want to work at Malvern Hills and Wychavon District Councils specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Malvern Hills and Wychavon District Councils!
How to prepare for a job interview at Malvern Hills and Wychavon District Councils
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
