At a Glance
- Tasks: Support the Housing Service while gaining hands-on experience in various housing-related duties.
- Company: Join Wychavon District Council, a supportive employer focused on community and collaboration.
- Benefits: Enjoy a competitive salary, generous leave, training opportunities, and employee discounts.
- Other info: Office-based role with some flexible working options and excellent career progression.
- Why this job: Make a real difference in your community while developing valuable skills in housing services.
- Qualifications: No prior experience needed; just a passion for helping others and a willingness to learn.
The predicted salary is between 12.85 - 12.85 £ per hour.
Salary: £12.85 per hour
37 hours per week
Fixed Term Contract, for the duration of the apprenticeship
The Housing Apprentice will play a key role in supporting the Housing Service within Wychavon and Malvern Hills Districts, gaining on-the-job experience of the Service. The role will be varied including learning about:
- Homelessness Duties
- The housing waiting list
- Social housing allocations
- Empty homes
- Housing Assistance Grants
- Property Standards, Enforcement and Licensing
- Management of corporate projects, including innovation and service improvements
- Bringing forward affordable housing to meet the needs of our residents
This apprenticeship role includes studying towards a level 2 Customer Service Practitioner qualification. The post holder will be expected to:
- Respond to customer enquiries via telephone, mail and electronically
- Progress cases, from application to final outcomes, alongside the collection of any additional required information from a range of sources
- Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
- Support colleagues in the housing team with administrative work, updating case notes and creating case files for Officers
- Help with the production of information available to the public such as leaflets, website information and social media posts
- As you move through your training qualification, you will be able to progress risk assessments, undertake investigations and write reports
What we can offer:
Our staff are at the heart of what we do, and as a result, we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Onsite nursery with 20% staff discount
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme
We are an employer that values face-to-face communication, collaboration and connection; therefore, all our roles have an office-based requirement with some agile working as part of the role.
To discuss the post or for further information, please contact: Kate Stevenson Pugh, Senior Private Sector Housing Officer or Rachael Tooth, Principal Housing Officer.
Closing date: Sunday 19 July 2026
Interview date: Thursday 30 July 2026 (in person in Pershore)
Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
Location: Pershore
Housing Apprentice in Pershore employer: Malvern Hills and Wychavon District Councils
Wychavon District Council is an exceptional employer that prioritises the growth and development of its staff, offering a supportive work environment in Pershore. With a strong commitment to employee wellbeing, we provide an excellent pension scheme, generous annual leave, and a dedicated training programme, ensuring that our Housing Apprentice gains valuable experience while contributing to meaningful community projects. Our collaborative culture fosters face-to-face communication, making it an ideal place for those seeking a rewarding career in public service.
Contact Details:
Malvern Hills and Wychavon District Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Apprentice in Pershore
✨Get Involved with Local Community Projects
The government and public sector thrive on community engagement, so volunteering for local community projects or councils can give you a leg up. Not only does it boost your CV, but it also puts you in touch with folks who might be part of the hiring teams or know about upcoming apprenticeship opportunities.
✨Utilise Apprenticeship Fairs and Talks
Make the most of apprenticeship fairs and local talks aimed at young people in your area. They're a goldmine for networking and finding out firsthand about companies and their hiring processes, plus you can ask questions about what it’s really like working for organisations like Malvern Hills and Wychavon District Councils.
✨Follow Government Initiatives on Social Media
Check out social media channels where public sector initiatives and job roles are advertised. Many public sector organisations post updates on apprenticeships and related events, so be sure to follow them and engage with their content. This way, you’ll be in the loop when it comes to opportunities at places like Malvern Hills and Wychavon District Councils.
✨Apply Early and Keep It Personal
Apprenticeships can be super competitive, so don't wait until the last minute to throw your hat in the ring! When applying, keep your application personal and show off your passion for the public sector – it's all about how you can contribute to the mission of organisations like Malvern Hills and Wychavon District Councils. Our website is a great place to keep an eye out for openings!
We think you need these skills to ace Housing Apprentice in Pershore
Some tips for your application 🫡
Show Off Your Soft Skills:In the public sector, soft skills like communication, teamwork, and problem-solving are key. Make sure your CV highlights experiences that demonstrate these skills, perhaps through school projects or volunteering. We love seeing how you interact with your community!
Tailor Your Cover Letter to Fit:Your cover letter is your chance to express your enthusiasm for the role. Specifically mention why working at Malvern Hills and Wychavon District Councils in the government-public sector excites you and how this apprenticeship will help you grow. We want to see your passion for making a difference!
Research, Research, Research!:Before applying, dive into Malvern Hills and Wychavon District Councils’s values and recent projects. Showing that you understand what we stand for and how you can contribute can really make your application pop. It lets us know you’re genuinely interested in what we do!
Highlight Any Relevant Experience:Even if it’s just part-time jobs, internships, or volunteer work, include any experience that relates to the public sector. If you've worked on community initiatives or school councils, be sure to mention those. We want to see your commitment to public service!
How to prepare for a job interview at Malvern Hills and Wychavon District Councils
✨Know Your Local Issues
In the public sector, it's crucial to be in tune with the issues affecting your community. Make sure you can discuss local challenges and how you would approach solving them. This shows your commitment and awareness of the sector!
✨Highlight Your Passion for Service
For an apprenticeship in the government sector, it’s all about your motivation. Be ready to talk about why you want to serve your community and how you can bring enthusiasm and a fresh perspective to the role with Malvern Hills and Wychavon District Councils.
✨Brush Up on Relevant Policies
Expect questions about specific policies or frameworks relevant to your desired position. Familiarise yourself with recent legislation or initiatives related to Malvern Hills and Wychavon District Councils and be prepared to discuss how you can contribute to these efforts in the role of Housing Apprentice.
✨Show Your Willingness to Learn
As this is an apprenticeship, demonstrating your eagerness to learn is essential. Be prepared to discuss how you've tackled challenges in the past and how you plan to develop your skills further while working with Malvern Hills and Wychavon District Councils.
