At a Glance
- Tasks: Support individuals at risk of homelessness and help them find sustainable housing solutions.
- Company: Wychavon District Council, dedicated to making a positive impact in the community.
- Benefits: Generous leave, excellent pension, training opportunities, and health support.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in housing or customer service, strong communication skills, and IT proficiency.
The predicted salary is between 28598 - 31022 € per year.
37 hours per week, Fixed Term Contract until 31 March 2027. Working in housing can be incredibly rewarding as you can make a real difference to people's lives. We are looking to recruit an experienced housing professional to provide a focus on supporting people at risk of homelessness and those at risk of rough sleeping, to both prevent and relieve homelessness.
The postholder will be expected to provide assertive outreach, assess needs and any underlying causes that may result in the customer becoming homeless, advise on options and ensure their needs are met. This job role will involve working with those at risk of homelessness and helping customers who are sleeping rough to move off the streets and into emergency accommodation, creating a pathway plan into sustainable housing that includes addressing barriers to re-housing. The postholder will be required to work in partnership to provide an integrated homeless prevention programme and to attend meetings and liaise with outside organisations as required.
Please note, the successful postholder will require a standard DBS check, which will be undertaken as part of our pre-employment checks.
About you
- Be customer focused and dedicated to providing an excellent service
- Have previous experience of working in a housing or customer service environment
- Be a team player who can work well with others and is able to innovate / act on own initiative whilst being responsive to the needs of others
- Have good I.T. skills
- Be able to prioritise a varied workload
- Be able to deal with difficult situations in a calm and caring manner
- Have a sound working knowledge of housing including welfare benefits and the underlying causes of homelessness and associated needs such as mental health, substance misuse and alcohol dependency
- Be advising and assisting all customers on complex housing matters relating to homelessness with a focus on partnership working
- An aptitude for working with people who may display challenging behaviour and be experiencing difficult circumstances
- Be required to travel across the district to attend meetings and appointments
What we can offer
Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
- Excellent pension scheme with employer contributions
- Generous annual leave entitlement with options to purchase additional annual leave
- Committed training programme and development opportunities
- Onsite nursery with 20% staff discount
- Discounted Gym and swim membership
- Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
- Cycle to Work scheme
- Employee Discounts with a range of companies including EE and the Kaarp discount scheme
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role. Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.
To discuss the post or for further information, please call Lisa Williams, Principal Housing Officer on option 5 or email. Closing date: Sunday 31 May 2026. Interview date: Wednesday 10 June 2026. Please note: If we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.
Homeless Support Officer in Pershore employer: Malvern Hills and Wychavon District Councils
Wychavon District Council is an exceptional employer dedicated to making a positive impact in the community, particularly through the role of Homeless Support Officer. With a strong focus on employee wellbeing, we offer a comprehensive benefits package including a generous pension scheme, extensive training opportunities, and health support services, all within a collaborative work culture that values face-to-face communication. Located in Pershore, our team is committed to fostering professional growth while addressing the critical issue of homelessness, making this a truly rewarding career choice.
Contact Detail:
Malvern Hills and Wychavon District Councils Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Support Officer in Pershore
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their approach to homelessness. Be ready to discuss how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Showcase your soft skills! As a Homeless Support Officer, empathy and communication are key. During interviews, share examples of how you've handled challenging situations with care and professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing the role! We want to see your application and get to know you better, so don’t hesitate to hit that apply button and show us what you’ve got!
We think you need these skills to ace Homeless Support Officer in Pershore
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing and customer service. We want to see how your skills align with the role of a Homeless Support Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills:This role is all about working with people who may be facing tough times. Use your application to demonstrate your ability to handle difficult situations with empathy and care. We love seeing candidates who can connect with others and make a real difference.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Malvern Hills and Wychavon District Councils
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness and the underlying issues that contribute to it. Familiarise yourself with local resources and support services, as well as relevant welfare benefits. This will show that you're not just passionate about the role but also well-informed.
✨Showcase Your Experience
Prepare specific examples from your previous work in housing or customer service that highlight your skills. Think about times when you successfully supported someone in a difficult situation or worked collaboratively with other organisations. This will demonstrate your ability to handle the challenges of the role.
✨Practice Active Listening
During the interview, be sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with clients who may be experiencing challenging circumstances.
✨Demonstrate Your Team Spirit
Since this role involves working closely with others, be prepared to discuss how you collaborate with colleagues and external partners. Share examples of how you've contributed to a team environment and how you can bring that same energy to Wychavon District Council.
